I would like to utilize my scanner aspect of the printer, but I don't see any directions on that process.

Question

I would like to utilize my scanner aspect of the printer, but I don't see any directions on that process.

David Narcomey 0

I would like to obtain directions/instructions on utilizing the scanner aspect of the printer, please.

EmilyS726 279.2K Reputation points Independent Advisor

2026-11-08T03:32:06.0433333+00:00

Printer usually can be automatically recognized by Windows and driver can be automatically installed, however, scanner is not the same, it requires installing the scanner driver/software from the manufacturer website specifically for this model. What's the printe/scanner's brand and model?

2 answers

Your answer

EmilyS726 279.2K Reputation points Independent Advisor

2026-11-08T03:32:06.0433333+00:00

Printer usually can be automatically recognized by Windows and driver can be automatically installed, however, scanner is not the same, it requires installing the scanner driver/software from the manufacturer website specifically for this model. What's the printe/scanner's brand and model?

Answer 1

Welcome David Narcomey,

Thanks for reaching out to Microsoft Q&A Forum. I understand you want instructions for using the scanner function of your printer on Windows 11.

To narrow this down, could you please let me know:

Is the printer connected to your computer by USB cable or over Wi-Fi?
Do you want to start the scan from your computer, or from the buttons on the printer itself?

In the meantime, you can try these steps:

1, Scan with Windows Fax and Scan

Select Start, search for Windows Fax and Scan, and open it.
Select New Scan, then choose your printer/scanner if prompted.
Choose the profile (Document or Photo), color format, file type and resolution, then select Preview to check the item.
Select Scan. The scanned item appears in the list. Right-click it and select Save as to choose where to save it.

2, Scan with Paint

Open Paint, select File, then Import to canvas, then From scanner or camera.
Select your device, choose the picture type, and select Scan.
When the image appears, select File, then Save as to save it.

3, Make sure the scanning services are running

Press Windows + R, type services.msc and press Enter.
Find Windows Image Acquisition (WIA), double-click it, set Startup type to Automatic, select Start, then OK.
Do the same for Shell Hardware Detection, then restart the computer.

4, Run the Printer troubleshooter

Open Settings, go to System, then Troubleshoot, then Other troubleshooters.
Select Run next to Printer and follow the on-screen instructions.

Looking forward to your update.

Answer 2

Use the Windows Scan app to select the scanner in your all-in-one printer, choose the document source and file type, and save the scan to your preferred folder.^1^

Scan a document or picture

Turn on the printer/scanner.
Load the item:
- Flatbed: Place it face down on the glass and close the lid.
- Document feeder: Insert it as indicated on the printer; orientation varies by model.
In Windows 11, select Start, search for Windows Scan, and open Scan.
- If it is not installed, search for Windows Scan in the Microsoft Store and install it.
In the Scan app, configure:
- Scanner: Select your printer/scanner.
- Source: Choose Flatbed, Feeder, or Auto-configured.
- File type: Choose JPEG, PNG, TIFF, or Bitmap.
- Show more → Save file to: Select the destination folder.
Select Scan at the bottom of the window.
When scanning finishes, select View to open the result or Close to scan another item.

If no destination was selected, the file is saved in your user folder under Pictures\Scans.^1^

If the scanner is not available in the app

Open Start → Settings → Bluetooth & devices → Printers & scanners.
Select your printer.
Look for Scanner settings. An all-in-one device may be listed only by its printer name, but the presence of Scanner settings confirms that Windows also recognizes its scanner.^1^
If the device is absent, return to Printers & scanners and select Add device beside Add printer or scanner.
For a wireless printer, ensure the computer and printer are connected to the same wireless network.
If Windows detects only the printer and does not show Scanner settings, install the complete scanner/software package supplied by the printer manufacturer rather than only a basic print driver.

The exact buttons on the printer itself differ by manufacturer and model. For instructions on scanning directly from its control panel, use the printer’s manual or manufacturer-provided scanning application.

References

Windows 11