pinned emails

Lee Lehmann 0 Reputation points
2026-11-08T02:26:44.58+00:00

My pinned emails in outlookk have disappeared, I am only receivijng new emails for the past couple of days, is there a setting somehwere I can go to do find them?

Outlook | Web | Outlook.com | Email
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  1. Chloe-V 15,240 Reputation points Microsoft External Staff Moderator
    2026-11-08T08:59:09.74+00:00

    Hi @Lee Lehmann

    I understand how concerning it can be when your pinned and older emails suddenly disappear.

    Please select Filter/Sort above the Inbox, choose Sort by > Date, and make sure All is selected. Pinned emails only appear when the Inbox is sorted by date.

    If older emails still do not appear, please search for one by sender or subject and check the Archive, Deleted Items, Junk Email, and Other folders.

    Could you also confirm whether you are using Outlook.com in a browser, new Outlook for Windows, or Outlook for Mac?

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Lee Lehmann 0 Reputation points
    2026-11-08T23:45:05.8966667+00:00

    No answer

    I just want to know how I can contact Microsoft to help me trouble shoot the problem.

    Is there anyone who can dial into my laptop to help - which I have had help in the past for other problems, but now I am unable to reach the correct department to do this?

    I want to talk to a real Customer Service Technical Support person on the phone.......

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