Update License

Chapel at the Park 0 Reputation points
2026-11-07T19:23:39.3466667+00:00

We have tried to use ourmirosoft account and have paid, however it says we need to update our license. When we try to do that it pops up there was a problem to try again later. I have also tried calling support and kept getting hung up on.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
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  1. Darren Bruce 2,440 Reputation points Independent Advisor
    2026-11-07T19:53:24.97+00:00

    Dear Chapel at the Park,

    Based on your description, it sounds like the payment may have been processed successfully, but the license assignment or subscription activation has not completed correctly.

    Could you please provide a bit more information:

    What Microsoft product or subscription are you trying to activate (for example, Microsoft 365 Business Basic, Business Standard, Microsoft 365 Personal, etc.)?

    • Are you signing in with a work/school account or a personal Microsoft account?
    • Where do you see the message asking you to "update your license"?
    • Do you receive any specific error code?

    In the meantime, please check whether the subscription appears as active in the appropriate portal:

    • For Microsoft 365 Business subscriptions: Microsoft 365 Admin Center > Billing > Your products
    • For personal subscriptions: Microsoft Account Services & Subscriptions page

    If the subscription is active but the license still cannot be updated, this may require investigation by Microsoft Support, as account and licensing details cannot be reviewed through the community forum.

    Regarding the phone support issue, other users have occasionally reported difficulty reaching a live agent. If available for your subscription, you may also try creating a support request through the Microsoft 365 Admin Center while signed in with an administrator account.

    You can create a support ticket in the Microsoft 365 admin center>support>help & support.

    For more information Get support for Microsoft 365 for business

    I hope it helps, feel free to reach out if you have any other questions.

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  2. AI answer

    2026-11-07T19:24:23.3666667+00:00

    Verify that the paid subscription is active and assigned to the same work account shown in Access, then restart the Microsoft 365 apps instead of repeatedly selecting Update License.

    1. Verify the subscription and assignment

    A paid business subscription does not automatically mean that its license is assigned to your user account.

    An administrator should sign in to the Microsoft 365 admin center, then:

    1. Open Billing > Your products.
    2. Confirm that the purchased subscription appears and its status is active. This page also shows the total and assigned license counts. Viewing it requires a Global or Billing Administrator role.^1^
    3. Open Users > Active users.
    4. Select the affected user.
    5. Select Licenses and apps.
    6. Expand Licenses, select the purchased Microsoft 365 license, and choose Save changes. This requires at least the License Administrator or User Administrator role.^2^
    7. If assignment fails, open Billing > Licenses, select the product, and inspect Errors & Issues. It identifies conditions such as no available licenses, conflicting plans, or an invalid usage location. After correcting the displayed issue, select the affected user and Reprocess.^2^

    2. Match the account used by Access

    The Couldn't update license error—particularly Error Code 44—is commonly produced when the app is signed in with an account other than the one holding the license.^3^

    1. Open Access or another Microsoft 365 application.
    2. Check the account displayed at the upper-right of the window.
    3. Ensure it is the exact work account assigned the license above, rather than a personal Microsoft account or another work account.
    4. Close all Microsoft 365 applications and reopen Access. Restarting allows every app to use the current license.
    5. In Access, open File > Account and check Product Information for the licensed product.

    New purchases and entitlements can take up to 72 hours to refresh automatically. The presence of the Update License button itself does not mean the existing license has expired.^3^

    3. If the assignment is correct but Access remains unlicensed

    On the affected Windows PC, run the Microsoft 365 activation troubleshooter:

    1. Open Microsoft’s activation-error article below.
    2. Start the Microsoft 365 activation troubleshooter.
    3. When prompted that the site wants to open Get Help, select Open.
    4. Complete the prompts on the same computer where Access is installed.

    The troubleshooter requires Windows 10 or later.^4^

    4. Open an online support request instead of calling again

    Since telephone support has not connected successfully, a Microsoft 365 business administrator can request a callback or email response online:

    1. Sign in to the Microsoft 365 admin center.
    2. Select Help & support at the bottom-right.
    3. Describe the issue, including the exact error message/code, subscription name, and affected user.
    4. If the suggested results do not resolve it, select the Contact Support headset icon.
    5. Choose phone or email, confirm the contact details, and select Contact me.

    This route requires a business administrator and at least one subscription purchased directly from Microsoft. If every subscription was purchased through a partner, contact that partner instead.^5^

    References

    1. What Microsoft business subscriptions do I have?
    2. Assign or unassign licenses for users in the Microsoft 365 admin center
    3. Update License button in Microsoft 365 apps | Microsoft Support
    4. Unlicensed Product and activation errors in Office | Microsoft Support
    5. Get support for Microsoft 365 for business
    AI-generated content may be incorrect. Read our transparency notes for more information.

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