Windows for home
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
Windows laptop locked by administrator after using Find My Device.
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Mark
0
Reputation points
Hello Microsoft Support,
I accidentally used the Find My Device feature on my personal Acer Windows 11 laptop and selected the Lock option.
After that, my laptop started displaying:
"This device is locked by an administrator. Have any of the administrators sign in to unlock it."
I have only one administrator account, which is my personal Microsoft account. I have tried:
- Restarting the laptop.
- Connecting to Wi-Fi.
- Starting Windows Safe Mode using Startup Settings (option 4).
- Signing in with my original Microsoft account password.
None of these methods worked.
I also checked my Microsoft account's BitLocker recovery keys page, but no recovery keys are listed.
My laptop contains important personal files, engineering projects, programming code and college documents.
I need assistance removing the remote Find My Device lock and restoring access without losing my local data.
Please escalate this issue to the appropriate Windows technical support team.
Thank you.
Windows for home
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