Printing of "Dispute Production Evidence" from MP&L in a Box

Is the document stored within your own organization or linked to from some other site?

Can you view the document, but not print it?

Are you able to download the document and then print it?

Hi Edna,

Based on the error message shown in the screenshot, it appears that access to the document may be restricted by a Microsoft 365 security policy associated with the account or device being used.

You may ask your IT administrator to review the following:

1/ SharePoint unmanaged device access policies

SharePoint and OneDrive can be configured to restrict downloading, printing, or syncing files from unmanaged devices. Control access from unmanaged devices - SharePoint in Microsoft 365

2/ Microsoft Entra Conditional Access policies

These policies can limit access based on device trust, compliance status, location, or other conditions.

3/ Microsoft Intune compliance status

The administrator can verify whether the affected device is marked as Compliant, as some policies only allow access from compliant devices.

Use compliance policies to set rules for devices you manage with Intune

If your IT administrator has already reviewed the above settings and the issue still occurs, they may want to contact Microsoft Support. A support engineer can review the configuration and diagnostic data to help determine the cause of the issue and advise on next steps.

I hope this helps.

Hi Stefan,

This document is stored outside of our organization and I cannot open it nor view it. I have my Team looking into this and suggestions provided in previous comments. Thank you for reaching out.

@Edna Vila

Thanks for the clarification. What you can do is ask the other organization to give you temporary access to their SharePoint or share the document in some other way. The easiest way is of course to have them send the document as an ordinary e-mail attachment, so you can download the attachment, edit it, and send it back.