Azure subscription disabled for “suspicious activity” two days after creation, and the support ticket form won’t open

comfortableodo 0 Reputation points
2026-11-04T20:20:00.47+00:00

My new Azure subscription (created Nov 2) was disabled on Nov 4 with “We’ve identified suspicious activity in this subscription.” The notice says data will be deleted on Dec 4. I believe this is a false positive. I use it for a personal learning lab (Entra, Intune, Azure Arc).

The Reactivate button only says “Contact Azure Support,” but the support-request form never opens. It always redirects to the generic support page, and the links in the emails do the same, in two browsers. The emails come from a no-reply address.

How can I reach the team that reviews these suspensions? Can a Microsoft moderator escalate this? I can share the subscription ID privately.

Azure Policy
Azure Policy

An Azure service that is used to implement corporate governance and standards at scale for Azure resources.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. TP 165.4K Reputation points Volunteer Moderator
    2026-11-05T11:19:53.4+00:00

    Hi,

    Please carefully follow my instructions below to create a free Subscription management support request. To start the process, please click on this link:

    https://portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV4Blade/assetId/

    Issue type: Subscription management

    Problem type: Re-enable my subscription

    Problem subtype: Could not reactivate by self-service

    User's image

    Click Next. At this point there will be a delay and then it will display some recommended solutions. DO NOT CLICK on any of these. Instead click Return to support request in upper left corner

    User's image

    Click Next to advance to Additional details tab. Issue Category: Azure - Subscription Management Issue Select your support plan: <choose Basic if you don't have paid plan>

    Continue filling out additional details, in description box explain the error you are receiving, select Diagnostic option, Email/Phone, etc., click Next, review information and click Create.

    You should receive an automated email in a few minutes confirming that support request has been created. Hopefully you will be contacted by Email/Phone (depending on your choice) within 1 business day.

    Please click Accept Answer and upvote if above was helpful.

    Thanks.

    -TP

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.