Artifact Signing: Prolonged 'In Progress' Identity Validation — Assistance Needed

Problem description

I am concerned about the status of my identity validation for an Azure Trusted Signing account, which has remained in the 'In Progress' state since October 17, 2026. Despite my efforts, the validation has not progressed to completion, and I am seeking guidance on how to resolve this issue.

Environment

Azure Trusted Signing - Preview; one account resource; subscription type: Developer; region not specified in case information.

What I've already tried

I checked the validation status and confirmed it remained 'In Progress.' I then opened a support request to report the issue. No additional troubleshooting steps, error messages, or communications were documented in the case details.

Current status

My validation request has been pending for over 7 days without progress. I am requesting assistance to understand the cause and steps to complete the validation process.