can u help with my charge G[Moderator note: Personally Identifiable Information removed]

Investigate the charge in your Microsoft account first; once it identifies the associated subscription, cancel it from Services & subscriptions and complete any refund option shown.

1. Identify the charge

1. Open Microsoft’s Manage your payments page and sign in.
2. Select Investigate beside the unrecognized charge.
3. If it is not listed, repeat this using any other Microsoft accounts you use. Also ask whether a family member used the card. Microsoft lists recurring subscriptions and purchases made by someone who knows you among the possible explanations for an unexpected charge.^1^
4. You can also open Order history, select Payment & billing > Order history, adjust the date range, and look for a Completed or Redeemed transaction matching the amount.^2^

Do not post the complete card number, account number, or other payment details publicly.

2. Cancel it if it is Microsoft 365

If the investigation identifies a Microsoft 365 subscription purchased directly from Microsoft:

1. Open Microsoft 365 Services & subscriptions using the account that made the purchase.
2. Select Cancel subscription or Upgrade or Cancel.
3. Review the cancellation page, then select I don’t want my subscription.
4. If the page instead says Turn on recurring billing, renewal is already disabled and no further charge should occur after the displayed expiration date.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

If it was purchased through Apple, Google Play, or another retailer, cancellation must be handled by that seller rather than Microsoft.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

3. Request the refund

Refund eligibility is evaluated during cancellation; cancellation does not always produce a refund. The cancellation screen will state whether the subscription qualifies and provide the next steps.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If you cannot find or recognize the charge

Contact Microsoft Support, enter unrecognized billing charge, select Get Help, and then Contact Support. Support can route the case to the appropriate billing option.^1^

If neither your accounts nor Microsoft Support can identify the transaction, contact the card issuer immediately:

• Report the payment as unauthorized and dispute it.
• Ask the issuer to block further charges.
• If the payment information may be compromised, request a replacement card. Disputing only the current transaction may not prevent additional charges.^1^

References

1. How to investigate a billing charge from Microsoft | Microsoft Support
2. View your Microsoft Store order history | Microsoft Support
3. [Cancel a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])