can u help with my charge G[Moderator note: Personally Identifiable Information removed]

Question

can u help with my charge G[Moderator note: Personally Identifiable Information removed]

Sameer Patel 0

I am charge on my card POS-PURCHASECARD

[Moderator note: Personally Identifiable Information removed]

Microsoft-G[Moderator note: Personally Identifiable Information removed]

msbill.info: [Moderator note: Personally Identifiable Information removed] 08-10-2026 26.46 USD

[Moderator note: Personally Identifiable Information removed]

can u help me cancel this

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2 answers

Your answer

Answer 1

Dear @Sameer Patel ,

Good day! Welcome to Microsoft Q&A forum!

First of all, I would like to clarify one point: as a forum moderator, I do not have the authority or the tools to assist you in resolving issues related to your tenant, account details, billing information, or authentication settings on your behalf.

Based on your description, I understand that you noticed an unrecognized charge on your credit card associated with transaction ID #G____, and you would like assistance with cancellation.

Additionally, the Transaction ID #G____ appears to be a Microsoft business subscription transaction. Charges associated with transaction IDs that begin with "#G" are typically linked to a business or organizational subscription and are often associated with a Microsoft Entra ID (work or school) tenant using an onmicrosoft.com domain.

Examples of business subscriptions include Microsoft 365 Business Premium, Microsoft 365 E3/E5, Exchange Online, Teams Phone, Power BI, Dynamics 365, or Azure services. If any of these sound familiar, they may help identify the source of the charge.

If you do not recognize this charge, would like to understand exactly what it is for, request a cancellation, or inquire about a possible refund, the Microsoft Billing Support team can review the transaction details and assist you with the appropriate next steps.

Please reach out to them for further help and provide the transaction ID, the charge amount, the transaction date shown on your statement, details of the charged card, and any Microsoft account email addresses that may be associated with the purchase, as they are best equipped to resolve this issue quickly and securely.

Please contact Microsoft Billing Support using the appropriate phone number for your region: Technical or Sales support phone numbers (for Work account, scroll down to find your region's number)

The Billing team can:

Review the transaction details
Identify the associated subscription or service
Verify account ownership
Discuss refund eligibility, if applicable
Assist with subscription cancellation when necessary

Thank you for your kindness and understanding!

Answer 2

Investigate the charge in your Microsoft account first; once it identifies the associated subscription, cancel it from Services & subscriptions and complete any refund option shown.

1. Identify the charge

Open Microsoft’s Manage your payments page and sign in.
Select Investigate beside the unrecognized charge.
If it is not listed, repeat this using any other Microsoft accounts you use. Also ask whether a family member used the card. Microsoft lists recurring subscriptions and purchases made by someone who knows you among the possible explanations for an unexpected charge.^1^
You can also open Order history, select Payment & billing > Order history, adjust the date range, and look for a Completed or Redeemed transaction matching the amount.^2^

Do not post the complete card number, account number, or other payment details publicly.

2. Cancel it if it is Microsoft 365

If the investigation identifies a Microsoft 365 subscription purchased directly from Microsoft:

Open Microsoft 365 Services & subscriptions using the account that made the purchase.
Select Cancel subscription or Upgrade or Cancel.
Review the cancellation page, then select I don’t want my subscription.
If the page instead says Turn on recurring billing, renewal is already disabled and no further charge should occur after the displayed expiration date.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

If it was purchased through Apple, Google Play, or another retailer, cancellation must be handled by that seller rather than Microsoft.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

3. Request the refund

Refund eligibility is evaluated during cancellation; cancellation does not always produce a refund. The cancellation screen will state whether the subscription qualifies and provide the next steps.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If you cannot find or recognize the charge

Contact Microsoft Support, enter unrecognized billing charge, select Get Help, and then Contact Support. Support can route the case to the appropriate billing option.^1^

If neither your accounts nor Microsoft Support can identify the transaction, contact the card issuer immediately:

Report the payment as unauthorized and dispute it.
Ask the issuer to block further charges.
If the payment information may be compromised, request a replacement card. Disputing only the current transaction may not prevent additional charges.^1^

References

How to investigate a billing charge from Microsoft | Microsoft Support
View your Microsoft Store order history | Microsoft Support
[Cancel a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])