A verified TBS student, but cannot activate the full Azure for Students offer

Azure for Students Starter does not block Azure for Students. They are separate offers with different benefits and eligibility rules.

Supported facts for this scenario:

1. Azure for Students Starter provides a limited free tier of services and does not require a credit card.
2. Azure for Students provides $100 credit for 12 months and can be renewed yearly while student eligibility remains valid.
3. Azure for Students is limited to one subscription per eligible customer and requires academic-status verification through the institution’s email address.
4. If Azure for Students shows "You are not eligible to renew Azure for Students" or similar eligibility errors, one documented cause is that a previous eligibility or redemption record may be associated with another Microsoft identity. That type of check requires Microsoft backend review and cannot be resolved through the Azure portal or community responses.

Recommended path:

1. Use the institutional Microsoft account that successfully completes the school sign-in and MFA flow when attempting Azure for Students activation or renewal.
2. Confirm no prior Azure for Students use under another Microsoft identity. Since both a personal Microsoft account and a university account were used, a prior eligibility or redemption record tied to another identity is a relevant possibility.
3. Create an Azure support request in the Azure portal for an eligibility review:
   • Go to Help + Support.
   • Select Create a support request.
   • In Support + Troubleshooting, search for subscription management.
   • Select subscription management, then select Next.
   • Select the subscription, then select Next.
   • If automated suggestions do not help, scroll down and select Contact Support.
   • Select Create a support request.
   • If the solutions page appears again, select Return to support request.
   • Select Next and submit the ticket.
4. In the support request, ask Support to review Azure for Students eligibility and redemption records across the Microsoft identities used and to check whether a previous record associated with another identity is preventing recognition of current eligibility.
5. Include the session IDs, screenshots, and enrollment proof in the support request.

Also verify these eligibility requirements for the full Azure for Students offer:

• Full-time student status at an accredited, degree-granting two-year or four-year institution.
• Academic verification through the institution’s email address.
• Only one Azure for Students subscription per eligible customer.
• The offer is not available for MOOCs or professional training from for-profit organizations.

• What is Azure for Students?
• Frequently asked questions about Azure for Education
• Frequently asked questions about the Azure Education Hub
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