Identity verification / Registration block on Pearson VUE

Contact Pearson VUE’s Microsoft support team first and ask them to review the registration restriction; a public Q&A thread cannot initiate a private message or access/unblock your certification profile.

1. Open a Pearson VUE case

The message “Microsoft registrations are currently not permitted” concerns exam registration or scheduling, which Microsoft’s support guidance routes to Pearson VUE Support ^1^.

Use the Pearson VUE Microsoft contact page listed under Exam appointment and scheduling issues, then:

1. State that SC-900 registration displays the exact error.
2. Ask whether your candidate profile has a Microsoft registration or security restriction.
3. Mention the previously terminated exam and its technical-issue flag, without assuming it caused the restriction.
4. Include:
   • MCID
   • Registered email address
   • SC-900 exam code
   • Screenshot of the complete error
   • Date and case/appointment number of the terminated exam
5. Save the new Pearson VUE case number.

Microsoft also directs technical exam-delivery incidents to Pearson VUE, so the earlier terminated session should be included in this case ^1^.

2. Escalate privately to Microsoft Credentials Support if required

If Pearson VUE says Microsoft must review the restriction—or cannot remove it—submit a private Credentials Support request. A matching Q&A case with this exact registration message was directed to that support route ^2^.

On the Credentials Support page:

1. Select online support request.
2. Confirm:
   • Product family: Learning
   • Product or Service: Microsoft Credentials
   • Type of Support: Professional No Charge
   • Preferred contact method: Email
3. Describe the registration restriction.
4. Provide your Learn username, MCID, registered email, SC-900, Pearson VUE case number, terminated-exam details, and screenshot.
5. Ask for review of any restriction preventing Microsoft exam registration.

Credentials Support is handled through email rather than a public Q&A exchange, making it the appropriate private channel for account details and attachments ^1^.

Do not post your MCID, email address, appointment number, or screenshot publicly here.

References

1. Credentials support
2. Not able to register for exam- GH-300: GitHub Copilot - Microsoft Q&A