AZ-900: Did not receive MVTD 50% exam discount after attending Virtual Training Day

Because more than four business days have passed since the August 6, 2026 event, submit a no-charge Microsoft Credentials Support request to have the missing AZ-900 discount investigated against your event registration and Learn profile.

Submit the support request

1. Open Credentials support and select online support request.^1^
2. Set:
   • Product family: Learning
   • Product or Service: Microsoft Credentials
   • Category: The closest available category for exam discounts, vouchers, or certification exams
   • Type of Support: Professional No Charge
   • Contact method: Email
3. Include:
   • Event name: Microsoft Azure Virtual Training Day: Introduction to Microsoft Azure
   • Event date: August 6, 2026
   • Exam: AZ-900
   • Your Learn username, found under Learn profile Settings
   • The email address used to register for the event
   • The email address connected to the Learn profile used for scheduling
   • The date the thank-you email arrived
   • A screenshot of that email
   • A screenshot of the Pearson VUE checkout showing the full price
4. State that the expected processing period has passed and ask support to verify whether the event-attendee eligibility was attached to the correct Learn profile.

Do not post email addresses, screenshots containing personal details, or other account identifiers in this public Q&A thread.

Account requirement to check before submitting

For Microsoft Virtual Training Day – Azure Fundamentals, the discount lookup uses the email address entered when registering for the event.^2^ That address must be associated with the Learn account used to schedule the exam. The Virtual Training Day FAQ says the discounted exam information is normally delivered four business days after the event.^3^

If the event email is not associated with the Learn profile, mention both addresses in the private support request. Do not create another Learn profile solely to retry the purchase; ask Credentials Support to identify the profile holding the eligibility.

Expected checkout behavior

This event benefit is normally applied automatically rather than entered as a voucher code:

1. Start from the AZ-900 exam page and select Schedule exam.
2. Sign in to the eligible Learn profile.
3. Complete the Transfer to Pearson VUE form.
4. Continue to the Pearson VUE cart.

An eligible event-attendee discount should appear at checkout.^4^ Since you already reached checkout and saw the full price, repeat scheduling only if Credentials Support confirms that it corrected or attached the offer. Avoid paying the full price while the case is pending unless support confirms how reimbursement would be handled.

Microsoft Q&A moderators cannot inspect or modify an individual Learn profile, event attendance record, or Pearson VUE discount. Similar missing Virtual Training Day discount cases are directed to Credentials Support.^5^

References

1. Credentials support
2. What email should be linked to claim exam discount tied to Events?
3. Microsoft Virtual Training Day
4. Vouchers and redeeming discounts
5. AZ-900: 50% Microsoft Virtual Training Day discount not reflecting at checkout - Microsoft Q&A