WORD not WORKING after purchase

Question

WORD not WORKING after purchase

Judith George 20

I just bought word package and it's not working. I restarted my Mac and stil nothing just the note it's ot compatible. I have work to complete. Please help. This seems silly.

Judith George 20 Reputation points

2026-10-26T18:40:27.08+00:00

AI bot replied:

If Word shows “not compatible” on a Mac right after purchase, the supported next step is to verify that the correct Mac version was purchased and then reinstall from the Microsoft account install source. [---]

Can't this be simplier. I don't need an AI generated answer
Judith George 20 Reputation points

2026-10-26T18:41:42.1133333+00:00

This is BS to me I just paid money and I need a simple answer.

Answer accepted by question author

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Your answer

Judith George 20 Reputation points

2026-10-26T18:40:27.08+00:00

AI bot replied:

If Word shows “not compatible” on a Mac right after purchase, the supported next step is to verify that the correct Mac version was purchased and then reinstall from the Microsoft account install source. [---]

Can't this be simplier. I don't need an AI generated answer
Judith George 20 Reputation points

2026-10-26T18:41:42.1133333+00:00

This is BS to me I just paid money and I need a simple answer.

Answer 1

I just bought word package and it's not working. I restarted my Mac and stil nothing just the note it's ot compatible. I have work to complete. Please help. This seems silly.

Which version of Office do you have? Which version of macOS are you running?

Since Mid July 2026, you'll need a Microsoft Office version which licenses version 16.83 or later and you also need macOS 12 or later. The exact version of Office that you can run will depend on the combination of macOS and Office product you have.

Feel free to post back for details. See also https://www.brandwares.com/bestpractices/2023/03/most-recent-office-you-can-run-best-practices/ .