Individual developer onboarding: Syrian national ID rejected as "Invalid document" - which IDs are accepted in Jordan?

Hello,

I'm creating an individual developer account through storedeveloper.microsoft.com to publish my Windows app on the Microsoft Store.

I'm a Syrian citizen living in Jordan. At the identity verification step, my Syrian national ID card was rejected as "Invalid document" (session ID: D331A227D65947378475A0FD4A9F05A7). The card is genuine, current and in good condition, but it is printed in Arabic only, which may be why it isn't recognized. I don't have a passport at the moment.

I also tried to open a support case through "Create support case (MSA)", but Engage Center keeps loading and never shows the form (sign-in once failed with "timed_out").

Could someone from Microsoft please confirm:

1. Is there another way to verify my identity with my Syrian national ID card?
2. Which documents are accepted for identity verification in Jordan? In particular, is a Jordanian residence permit accepted as a government-issued ID?
3. Are individual developer accounts available to people living in Jordan who hold Syrian nationality?

Thank you.