Artifact Signing email verification stuck In Progress: no resend, Basic Azure support

Question

Artifact Signing email verification stuck In Progress: no resend, Basic Azure support

Ugur Erden 0

We are onboarding a legal organization for Azure Artifact Signing (Public Trust). Its organization identity validation is still "In Progress" and the Azure portal says "Please complete your email verification."

The monitored primary company mailbox could not receive external mail when the initial identity validation was requested. The upstream email security gateway had incorrectly marked the recipient invalid. We corrected this. Now all three MX servers return "250 2.1.5 Ok" for the recipient, and two real external test messages from independent providers have reached the Microsoft 365 mailbox.

However, the original verification email is missing. The validation details pane does not offer "Resend". The official FAQ says the email verification link cannot be resent on the same request, and recommends deleting and recreating the request if it was not received. The official deletion guide says identity validation cannot be deleted while "In Progress", and our request remains in that state.

The Azure account currently has only a Basic support plan. The Azure portal support wizard blocks the creation of a technical support ticket without a paid plan.

Could a Microsoft Artifact Signing specialist clarify:

How can a missing email verification be reissued, or this in-progress validation safely withdrawn or replaced, without creating duplicate in-progress requests?
Is a monitored Microsoft 365 Shared Mailbox on the organization-owned domain valid as the PRIMARY email for an organization validation, distinct from a Distribution List?
Is there a supported escalation channel for this onboarding issue under the Basic support plan?

We have kept the original request and have not deleted it, created another request, or requested certificate issuance. We can provide the exact validation ID privately if a Microsoft support engineer needs it.

Ugur Erden 0 Reputation points

2026-10-25T04:55:54.2366667+00:00

Update after following the suggested Azure portal steps on October 24, 2026: I selected the existing In Progress organization validation and opened Delete. The dependency pane listed no linked certificate profiles and enabled the final Delete button. On submitting Delete, Azure reported 'Deletion of identity validation request failed' and 'An error occured while deleting request. Request data is updated by some other source.' After refreshing the identity validation list, the original request is still In Progress. The primary mailbox now receives external mail from two independent senders. No replacement request was created. Could a Microsoft Artifact Signing engineer advise how to safely reset or review this existing validation, and how to supply the RequestId and CorrelationId through a secure private support channel? We will not retry Delete or create a duplicate in-progress request.

Your answer

Ugur Erden 0 Reputation points

2026-10-25T04:55:54.2366667+00:00

Update after following the suggested Azure portal steps on October 24, 2026: I selected the existing In Progress organization validation and opened Delete. The dependency pane listed no linked certificate profiles and enabled the final Delete button. On submitting Delete, Azure reported 'Deletion of identity validation request failed' and 'An error occured while deleting request. Request data is updated by some other source.' After refreshing the identity validation list, the original request is still In Progress. The primary mailbox now receives external mail from two independent senders. No replacement request was created. Could a Microsoft Artifact Signing engineer advise how to safely reset or review this existing validation, and how to supply the RequestId and CorrelationId through a secure private support channel? We will not retry Delete or create a duplicate in-progress request.