Co Pilot Issue

Cancel the Microsoft 365 trial through your Microsoft account, then continue using the free Microsoft Copilot app or website; you do not need to repurchase or restore the HP-installed version.

1. Stop the Microsoft 365 trial

1. Open Microsoft account Services & subscriptions.
2. Sign in with the same personal Microsoft account used to start the trial.
3. Find the Microsoft 365 trial:
   • If Cancel appears, select it and complete the prompts.
   • If Turn on recurring billing appears, recurring billing is already off; the trial will end on the displayed expiration date.
   • If it shows Paid with: None and an expiration date, no future payment will be taken.

Microsoft states that a trial can be cancelled within 30 days of signup without being charged.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel your free trial of Microsoft 365")

Cancelling may not remove the trial features immediately—you can normally continue using them until the trial expires.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Turn recurring billing on or off for a Microsoft subscription")

2. Open free Copilot

Free Copilot is separate from the Microsoft 365 subscription and remains available at no cost.^3^

On the HP computer, either:

• Open the Copilot app from the Start menu and sign in with your personal Microsoft account.
• Or open the free web version at https://copilot.cloud.microsoft.
• If the Windows app is missing, reinstall it from the Microsoft Store. New Windows 11 PCs normally include the Copilot app, and it supports both personal-account and free Copilot experiences.^4^

The app may retain its newer appearance after the trial ends. That does not mean you are still subscribed: the updated Copilot app serves free and paid users, with features determined by the signed-in account and subscription.^5^

If the trial is not listed

• Check whether another Microsoft account was used to start it.
• If it was obtained through HP or another retailer and the Microsoft account page sends you to that provider, manage the trial through that provider.
• If the page says Turn on recurring billing, no cancellation is needed; it is already scheduled to expire.

References

1. [Cancel your free trial of Microsoft 365 | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Turn recurring billing on or off for a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. What's the difference between Microsoft Copilot (free) and Copilot in Microsoft 365 | Microsoft Support
4. Access Microsoft Copilot on Windows | Microsoft Support
5. Copilot App Updates for Personal, Work, and School Accounts | Microsoft Support