failed artifact signing requests docs but has no upload button

A document-related identity validation that already shows Failed cannot accept evidence; because you were never given an upload opportunity, ask Azure Support to investigate whether the request was incorrectly moved to that terminal state rather than creating another identity.

Check the request state

1. In the Azure portal, open Artifact Signing Accounts.
2. Select the relevant account.
3. Go to Objects → Identity validations.
4. Open the existing organization validation and record:
   • Its current status.
   • The Identity Validation ID.
   • The wording and date of the document request.
   • That no upload control appeared.

The normal workflow changes the request to Action Required when more documents are needed. That actionable request—not a request already marked Failed—is where the instructions for supplying documents should appear. Identity validation can be completed only through the Azure portal, not through Azure CLI. ^1^

Request a state review

In the Azure portal, open Help + support → Create a support request and select the closest available category for Artifact Signing or the affected Azure subscription. Explain:

• Microsoft requested the original paid domain-registration receipt.
• The request changed to Failed, or never displayed Action Required.
• No document-upload control was presented.
• You have not had an opportunity to submit the requested receipt.
• You need confirmation that the failed state and document-attempt count are correct.

Provide the Identity Validation ID privately in the support request, along with screenshots of the status and message. Do not treat the support-ticket attachment field as the official evidence-submission mechanism unless support specifically asks you to attach the receipt there.

The documented assistance channels are Azure Support and Microsoft Q&A with the artifact-signing tag. Creating additional requests for the same entity while one is in progress does not help. ^2^

Important limitation

The FAQ states that when an organization validation fails after extra documents were requested, all three document-submission attempts are considered exhausted and onboarding cannot proceed. ^2^

Because you report that no upload button was ever available, support should review whether that policy was applied correctly in your case. There is no documented guarantee that support can reopen the request or restore it to Action Required.

Do not start a new identity merely to find an upload control. A new request is specifically documented when the failure resulted from a missed or expired email-verification link; that does not match a document-related failure unless the portal or support confirms email verification was the actual issue. The published support guidance does not identify a direct email address for submitting validation documents. ^2^

References

1. Quickstart: Set up Artifact Signing
2. Artifact Signing FAQ