Why are my certs not showing up?

Your 2012 credentials may have aged out of Microsoft Learn, but first check the Learn transcript because Partner Center can only display credentials associated with the linked Learn profile.

1. Check the Microsoft Learn transcript

1. Sign in to Microsoft Learn.
2. Select your profile avatar.
3. Open Profile → Transcript.
4. Also check Profile → Credentials → Certifications.

Microsoft states that some older exams and certifications have aged out of the Certification Program and are no longer available in customer Learn profiles. However, retirement alone does not necessarily remove a credential: retired credentials that remain supported can still appear in the Learn transcript. ^1^ ^2^

Therefore, the May 2012 date could be relevant, but it is not enough by itself to determine whether these specific credentials should appear.

2. If they are missing from the Learn transcript

Try every personal, work, or school Microsoft account that might have been used for the original exams. The contact email that received certification messages is not necessarily the account used to sign in, and multiple Learn profiles are a common reason for missing credentials. ^1^

If the credentials are absent from every possible profile, submit a Microsoft Credentials Support request:

1. Open Credentials support.
2. Start an online support request.
3. Select:
   • Product family: Learning
   • Product or Service: Microsoft Credentials
   • Type of Support: Professional No Charge
   • Contact method: Email
4. Include:
   • Your Learn username from Learn settings
   • The credential names and issue dates
   • Your legacy credential information
   • Screenshots showing the missing transcript entries

Credentials Support is the appropriate team to determine whether the records can be recovered or have aged out. Avoid posting credential IDs publicly. ^3^

3. If they appear in Learn but not Partner Center

Link the Learn profile containing those credentials:

1. In Partner Center, open the Membership workspace and its profile-linking page.
2. Select the Microsoft Learn tab.
3. Select Link Microsoft Learn Profile.
4. Authenticate with the same account that displayed the credentials in the Learn transcript.
5. Allow up to 10 days for certifications and assessments to appear.

Each person must link their own profile. Do not repeatedly unlink and relink: linking or unlinking is limited to three times per year, with a 30-day waiting period after each link. ^4^

Even if a legacy certification remains visible in Learn, it does not necessarily count toward current Partner Center skilling requirements. Partner Center credit for a retired eligible certification continues for only one year after its retirement date, and eligibility depends on the exact program requirements. ^4^

References

1. Missing Exams or Certifications
2. Sharing Microsoft Credentials
3. Credentials support
4. Link your Microsoft Learn profile and Skilling Hub account to Partner Center