A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
Org identity validation fails immediately at Verified ID presentation, no reason shown
Xingjian Tian
0
Reputation points
Account: metisyssigning (Japan East)
Organization: METISYS PTE. LTD., Singapore (ACRA-registered, under 3 years old)
Validation 1: Failed (representative name on the
form did not match the person who completed Verified ID; our mistake).
Validation 2: representative corrected, new
passport-based Verified ID; status went to Failed immediately after presenting the
credential. No document request, no reason in portal or email.
Subscription ID and validation IDs available via private message.
Questions:
- What is the failure reason for validation 2?
- Does a minimum business history (e.g. 3 years) apply to Singapore organizations?
- Must the representative be a director/officer listed in ACRA, or is an employee with an authorization letter accepted?
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