Org identity validation fails immediately at Verified ID presentation, no reason shown

Xingjian Tian 0 Reputation points
2026-10-21T07:31:16.4333333+00:00

Account: metisyssigning (Japan East)

Organization: METISYS PTE. LTD., Singapore (ACRA-registered, under 3 years old)

Validation 1: Failed (representative name on the

form did not match the person who completed Verified ID; our mistake).

Validation 2: representative corrected, new

passport-based Verified ID; status went to Failed immediately after presenting the

credential. No document request, no reason in portal or email.

Subscription ID and validation IDs available via private message.

Questions:

  1. What is the failure reason for validation 2?
  2. Does a minimum business history (e.g. 3 years) apply to Singapore organizations?
  3. Must the representative be a director/officer listed in ACRA, or is an employee with an authorization letter accepted?
Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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