Unable to send emails or receive

John Chur 20 Reputation points
2026-10-21T04:54:06.27+00:00

I'm receiving emails yesterday on my laptop. I have expected email for my job application and I think I'm not receiving emails on my laptop now. Help me!

Outlook | Windows | Classic Outlook for Windows | For home
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Answer accepted by question author
Christine Luna 27,805 Reputation points Independent Advisor
2026-10-21T05:31:58.3866667+00:00

Greetings!

This is Tin, sorry to hear that you're not able to receive emails on your account. May I know how do you access your account, via app or browser? Is your account signed in to other device and were you able to check if you were able to receive email from there? Kindly try to access your email here via browser: https://outlook.com and see if you will be able to access it and see if you have new emails received. Then if its working from there, I will suggest you to sign out and sign back in your account on your app.

Please let me know how it goes.

Thanks,

Tin

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  1. AI answer

    2026-10-21T04:54:27.3633333+00:00

    For classic Outlook on a laptop, try these checks in order:

    1. Check whether Outlook is offline.
      • Look at the bottom of the Outlook window.
      • If it shows Working Offline, go to Send/Receive and select Work Offline to turn offline mode off.
    2. Confirm the internet connection.
      • Open a browser and try loading a site such as Microsoft or Bing.
      • If websites do not load, fix the network connection first.
    3. Check whether the account password changed recently.
      • If the email password was changed with the email provider, Outlook may stop syncing until the new password is updated in Outlook.
    4. Check whether messages are stuck in Outbox.
      • If mail is piling up in Outbox, use the Outlook guidance for stuck messages.
    5. Verify account settings.
      • Compare the Outlook account settings with the correct POP/IMAP server settings for the mail provider.
    6. If using Outlook.com, check mailbox storage.
      • If Microsoft cloud storage is full, email cannot be sent or received.
    7. Run Microsoft’s Outlook troubleshooter for classic Outlook.
      • Go to the Classic Outlook troubleshooters page and select the troubleshooter that matches the issue.
      • If that does not help, contact support.

    If email is still arriving on a phone but not on the laptop, that usually points to an Outlook app sync or configuration issue on the laptop rather than a mailbox delivery problem.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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