Artifact Signing: Organization Validation Failed After Domain Evidence Submission

JorgeDardon-9413 0 Reputation points
2026-10-16T17:42:13.64+00:00

Problem description

I am seeking assistance with the organization identity validation process for Azure Artifact Signing. After submitting domain ownership evidence, the validation status changed to 'Failed' without specific details on the reason. I want to understand which verification requirement failed and how to resolve this issue.

Environment

Product: Artifact Signing; Validation flow: Public Trust organization identity validation; Stage: Domain-related evidence submission during identity validation; Region: not specified in the case information.

What I've already tried

I submitted a PDF containing the original paid domain registration receipt, current registrar contact info, ICANN registration details, and an ownership transfer letter. The registrar cannot reissue the original receipt. I have not received any specific feedback or error details from Microsoft regarding the failure.

Current status

I am requesting a manual review of the failed organization identity validation, with clarification on which verification requirement did not meet the criteria, and guidance on how to successfully complete the process.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)


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