why when I create a form using the microsoft form, it shows "This form can't be distributed as it is asking for personal or sensitive information. Contact your admin for assistance."

Crystal Xiao 0 Reputation points
2026-10-15T07:01:18.75+00:00

why when I create a form using the microsoft form, it shows "This form can't be distributed as it is asking for personal or sensitive information. Contact your admin for assistance."

Microsoft 365 and Office | Microsoft Forms | For business
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  1. Paul Borg 0 Reputation points
    2026-11-13T05:35:15.0966667+00:00

    I'm experiencing exactly the same issue with a legitimate English language assessment created using a personal Microsoft 365 account.

    I've removed the personal information section and reviewed the questions, but Microsoft Forms still blocks distribution and duplication.

    As this is a personal account, I have no Microsoft 365 administrator who can unblock the form.

    Could you please advise how personal account holders can request a manual review and removal of the phishing flag?

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  2. Doris V 2,920 Reputation points Microsoft External Staff Moderator
    2026-10-15T07:39:38.66+00:00

    Hello Crystal Xiao,

    This message typically appears when Microsoft Forms detects that the form may be collecting personal or sensitive information and automatically prevents it from being distributed. The detection is designed to help protect users from phishing and data collection risks, but it can occasionally flag legitimate forms as well.

    Kindly check a few things below:

    1.Review the form content

    2.Try creating a copy of the form

    • If the form looks fine, create a copy and test whether the copied version can be shared.
    • This can help determine whether the issue is related to the form itself or a temporary detection flag.

    3.Contact your Microsoft 365 administrator

    • If you're using a work or school account and the issue persists, your administrator can review the form in Microsoft Defender.
    • If the form is determined to be legitimate, they can unblock it and restore sharing functionality.
    • You can send this article for your admin to understand and assist you with reviewing and unblock the form: Review and unblock forms or users detected and blocked for potential phishing

    If you've already reviewed the form and the warning still appears, try creating a simple test form with only a few basic questions. If that form can be shared successfully, compare it with the original form to identify which question or wording might be triggering the detection. If necessary, your administrator can also open a support request with Microsoft for further investigation.

    Please feel free to reply with additional information if you need further assistance. I will be glad to help.

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