Artifact Signing: AU10TIX verification failed twice — no Verified ID issued

Hello,

I am setting up Azure Artifact Signing for a German GmbH.

I completed the AU10TIX identity verification process twice. Both attempts ended with a message stating that I currently do not meet the requirements to create a Verified ID. No specific reason was provided.

No AU10TIX Verified ID was issued to Microsoft Authenticator on my Android phone. The subsequent verification step reports that the required Verified ID / face-check result could not be found.

The Azure support workflow only displays unrelated suggestions about Azure DevOps XML process templates, with no option to proceed.

Could the Artifact Signing team help investigate this failure and advise whether the verification can be reset or completed through an alternative process?

I can provide the relevant account and verification identifiers through a private support channel.

Thank you.