Copilot not working

Question

Copilot not working

Dan Spillyards 0

All I get is a message that says: Sorry, It's not you it's me. Something went wrong. I probably just need time to refresh. I have tried rebooting but still get the same message.

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2 answers

Your answer

Answer 1

Hi Dan Spillyards,

That message does not identify the exact cause, so I’d like to narrow down whether the problem is limited to the Windows app or also affects your account online.

Could you please confirm:

Are you signing in with a personal Microsoft account or a work/school account?
Does the error appear as soon as Copilot opens, or only after you submit a prompt?
If you sign in to Copilot on the web with the same account, does it work there?

If the web version works normally, the issue is more likely limited to the Windows app. In that case, please try the update, Repair, and connectivity-troubleshooter steps already provided in the AI-generated answer, then let me know which step you reached and whether anything changed.

If the same error also appears on the web, please mention that as well, together with when the issue first started. This will help determine whether the problem is specific to the device, the account, or the Copilot service.

Thank you so much for your understanding.

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Answer 2

Since rebooting did not help, update the Copilot app and then use Windows Repair before trying the more disruptive Reset option.

1. Update Copilot

Open Microsoft Store.
Select Library.
Select Get updates.
Install any update for Microsoft Copilot or Microsoft Store.
Close Copilot completely and reopen it.

Microsoft recommends Store updates when a Store-delivered app stops functioning correctly.^1^

2. Repair, then reset Copilot

On Windows 11:

Open Start → Settings → Apps → Installed apps.
Find Microsoft Copilot.
Select the More (…) button beside it, then Advanced options.
Select Repair.
Open Copilot and test it.
If the error remains, return to the same page and select Reset.^2^

Reset is more disruptive than Repair: it clears the app’s local state, so expect to sign in again.

If Advanced options or Repair is unavailable, skip directly to the connectivity test below.

3. Run the Copilot connectivity troubleshooter

The message can occur when Copilot cannot reach its online services. Windows includes a troubleshooter that checks firewall rules and other connection blockers:

Open Start, search for Get Help, and launch it.
Search for Copilot connectivity troubleshooter.
Run the troubleshooter and apply any recommended remedy.
Reopen Copilot and test it.^3^

If this is a managed work or school PC and the troubleshooter reports a firewall or policy restriction, provide that result to the organization’s IT administrator.

4. Check the session, then reinstall if necessary

In Copilot, verify that it is signed in with the intended account. Personal and work or school accounts remain separate, so use the account switcher if necessary.^4^
If the error continues, go to Settings → Apps → Installed apps → Microsoft Copilot → Uninstall.
Open Microsoft Store, locate Copilot, and install it again. Reinstallation is Microsoft’s next Store-app recovery step when updating and repair/reset do not resolve the problem.^1^

If the reinstalled app still fails, select … → Send feedback → Report a problem in Copilot. Include when the issue started, the Windows version, and a screenshot of the message.^4^

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