Office 2024 Product Key not showing in my purchases

Question

Office 2024 Product Key not showing in my purchases

Tezza 0

I have purchased a digital Office 2024 product key from a reputable retailer. Step 1 of redemption is to enter the code, Step 2 a window pops up with my code self generated by Microsoft and to select a language, After Step 2 redemption it goes straight to the Office download link. The redemption page does not confirm I have purchased the product and it does not show in my purchases, but equally there are no error messages.

I tried multiple times over a week.

I only have Office installed, I do not have 365, I've deleted any old or copy versions, cleared the cache, I have triple checked I'm signed into my account etc (I only have one) and when I open Word - Account it says Office cannot be activated because the specific Product Key has already been activated the maximum number of times etc. Yet it is still not linked to my account.

Questions: If I redeem the code and it is not valid or is linked to another account should I get an error message at redemption. ?

How can I contact Microsoft to get my code checked ? I've tried so many links, chat bot etc, even the phone line but it just says go back to the Help page and try again.

John Jefferson Doyon 89,445 Reputation points Independent Advisor

2026-10-09T23:48:01.8333333+00:00

Hi, @Tezza

Since Office 2024 was purchased from an external retailer, it will not appear in your Microsoft Order history.

What is the exact product name you bought?

Can you also check this: https://account.microsoft.com/services and sign in. Do you see the specific product license listed there?

Thanks!
Tezza 0 Reputation points

2026-10-10T00:22:32.45+00:00

Thanks John for your prompt and informative reply.

When I sign in the product is not listed against my account, I am 100% certain I redeemed against my account.

If the key was a duplicate or invalid I'm not sure why I didn't get a error message during the 2 step process when I redeemed it.

This is a link to the retailers site showing a current listing for the same Office 2024 digital license. It is the New Zealand site (TradeMe) which is equivalent to eBay The seller has multiple current listings, 13,000+ feedback. There are a few negative feed backs (66 ?) but it could just as much be people not loading or installing products correctly.

The seller has been responsive via email but mostly saying, clear cache, ensure only Office 2024 downloaded, not 365, retry, etc etc

Thanks again,

https://www.trademe.co.nz/a/marketplace/computers/software/ms-office/listing/6167924214
Tezza 0 Reputation points

2026-10-10T00:31:14.42+00:00

I get this message via Word - Account - Activate

1 answer

Your answer

John Jefferson Doyon 89,445 Reputation points Independent Advisor

2026-10-09T23:48:01.8333333+00:00

Hi, @Tezza

Since Office 2024 was purchased from an external retailer, it will not appear in your Microsoft Order history.

What is the exact product name you bought?

Can you also check this: https://account.microsoft.com/services and sign in. Do you see the specific product license listed there?

Thanks!
Tezza 0 Reputation points

2026-10-10T00:22:32.45+00:00

Thanks John for your prompt and informative reply.

When I sign in the product is not listed against my account, I am 100% certain I redeemed against my account.

If the key was a duplicate or invalid I'm not sure why I didn't get a error message during the 2 step process when I redeemed it.

This is a link to the retailers site showing a current listing for the same Office 2024 digital license. It is the New Zealand site (TradeMe) which is equivalent to eBay The seller has multiple current listings, 13,000+ feedback. There are a few negative feed backs (66 ?) but it could just as much be people not loading or installing products correctly.

The seller has been responsive via email but mostly saying, clear cache, ensure only Office 2024 downloaded, not 365, retry, etc etc

Thanks again,

https://www.trademe.co.nz/a/marketplace/computers/software/ms-office/listing/6167924214
Tezza 0 Reputation points

2026-10-10T00:31:14.42+00:00

I get this message via Word - Account - Activate

Answer 1

Hi, @Tezza

Thank you for letting me know and sharing the screenshot.

Since Office Home 2024 is not appearing under your Microsoft account and the key is already showing that it has reached its activation limit, I recommend contacting the seller’s support team directly.

One possibility is that the key supplied is not a normal retail Office 2024 key, but a volume-license key or another type of key with a limited number of activations. Those keys are not normally intended to be sold as individual consumer licenses.

The seller should be able to confirm exactly what type of license they supplied and, if necessary, provide a proper retail replacement key.

Thanks!