A cloud-based identity and access management service for securing user authentication and resource access
Sole Azure administrator locked out by MFA (500121) — phone support redirects to website, consumer chat cannot help
I use a personal Microsoft account (Hotmail) to administer my Azure subscription. I am the sole user and administrator.
My personal Microsoft account works:
I can sign in at account.microsoft.com using a passkey or the six-digit code from Microsoft Authenticator.
Azure Portal requests additional MFA and only offers:
- Approve a request in Microsoft Authenticator
- Use a verification code
The approval request does not arrive in Authenticator.
The verification code is rejected with error 500121:
"You didn't enter the expected verification code."
The issue also occurs when signing in without a passkey.
I cannot create an Azure support request because portal sign-in is blocked.
Consumer support chat says Azure is outside its scope.
Danish phone support redirects me to a website, and subsequent calls immediately repeat that referral.
Could a Microsoft moderator help escalate this Azure tenant-access issue to the appropriate support team,
or provide a working support route that does not require signing in to the affected tenant?
I can provide tenant ID, request ID, correlation ID, timestamps and ownership information privately.
Best regards