Unable to get my credentials

For a missing certification email or credential after passing PL-300, use this checklist:

1. Sign in to the correct Microsoft Learn profile.
   • Missing credentials are often caused by signing in with a different account than the one used to register for the exam.
   • If multiple accounts have been used before, try each possible personal or work/school account.
2. Verify the credential requirements.
   • Confirm that the required exam for the credential was passed.
3. Check the Learn profile credentials area.
   • Certifications and exams are managed through the Learn profile.
4. If the credential is still missing, contact Microsoft Credentials Support.
   • Go to online support request.
   • Confirm Product family = Learning.
   • Confirm Product or Service = Microsoft Credentials.
   • Select the category that best matches the issue.
   • For Types of Support, select Professional No Charge.
   • Enter location and time zone.
   • Select Email as the preferred contact method.
   • In the issue description, include:
     • a clear summary of the missing credential/email issue
     • the Learn Username from Learn Settings
     • screenshots of any error or missing credential page
5. Check for the support confirmation email after submitting the case.
   • The case number is displayed after submission and confirmed by email.
   • Credentials Support handles cases by email during business hours.

For exam delivery or scheduling issues, the exam delivery partner support is the correct path. For all other certification issues, including missing credentials, Credentials Support is the documented contact.

• Missing Exams or Certifications
• Credentials support
• Credentials support
• Did not receive email confirmation or certificate after passing an exam. - Microsoft Q&A
• Badge has not been sent, how to get the certificate - Microsoft Q&A
• How can I get certificate - Microsoft Q&A