How To Bring Back The Previous Updates On Disney Magic Kingdoms?

Hi chris walters,

I understand how concerning it can be to lose access to saved progress and characters that you previously unlocked.

To clarify whether this is related to Windows, could you please confirm whether the issue started after a recent Windows or game update? Also, can you sign in to Facebook normally through a web browser on the same Windows 10 PC, and is Disney Magic Kingdoms the only application in which Facebook authentication fails?

It would also help to know whether the game was installed through the Microsoft Store and whether your previous cloud save appears when you use the same linked account on another supported device.

Please note that Disney Magic Kingdoms and Facebook are third-party products and services that are not developed or managed by Microsoft. Microsoft Q&A cannot access their authentication systems, game accounts, or cloud-save data. If the issue occurs only within the game, or the saved progress is also missing on another device, please contact Disney Magic Kingdoms Support so Gameloft can review the linked account and determine whether the previous save can be restored.

When contacting Gameloft, please include your current and previous Player IDs, if available, along with the platform and details of the missing Lion King and Little Mermaid content. Thank you so much for your understanding. 

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