Refurbished Thinkpad from Amazon. Cannot activate Windows 11.

Question

Refurbished Thinkpad from Amazon. Cannot activate Windows 11.

carrie norberg 0

I purchased an IBM Thinkpad from Amazon.fr with a QWERTY keyboard and Windows 11 preinstalled. I cannot get Windows to activate. I've tried troubleshooting but nothing. I also cannot get my purchased digital copy of Microsoft Office to install, which may or may not be related to Windows not activating. Thank you for any help you all can give.

Carrie

Neil D 34,350 Reputation points Volunteer Moderator

2026-10-04T15:58:09.41+00:00

Was the laptop shown as renewed. If it was I believe it may have a separate licence for activation.

Do you have a licence label in the packaging. (it may not be the original licence)

1 answer

Your answer

Neil D 34,350 Reputation points Volunteer Moderator

2026-10-04T15:58:09.41+00:00

Was the laptop shown as renewed. If it was I believe it may have a separate licence for activation.

Do you have a licence label in the packaging. (it may not be the original licence)

Answer 1

DaveM121 937K Independent Advisor

I need to check that laptop to see if it has a genuine Windows licence installed on it or an OEM licence stored on the motherboard for you.

1

Click your Start Button, type cmd then right click Command Prompt and choose 'Run as Administrator'

Run or paste this command and hit Enter:

slmgr.vbs /dlv

Please post a screenshot of the resulting dialog

2

Download the free ShowKeyPlus app from the Microsoft Store.

Please provide a screenshot of that app window and please hide any product key in the screenshot.

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