My Media” Not Showing Actual Files in Microsoft Designer

Hi Michael,

If the My Media section is not displaying your uploaded files, please try the following quick checks:

1, Refresh your Designer session

• Sign out of Designer.
• Close the browser completely.
• Sign back in and check My Media again.

2, Test a different browser profile

• Open an InPrivate/Incognito window.
• Sign in to Designer and verify whether your media appears.

3, Check account consistency - confirm you are signed in with the same Microsoft account that was used to upload the files.

If the behavior continues across multiple browsers and devices, consider using the Feedback option within Designer to report the issue along with screenshots of the My Media page. This helps the product team review account-specific or service-related behavior more effectively.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.