no internet connection

J F B 0 Reputation points
2026-10-03T17:03:32.7466667+00:00

Network trouble shoot diagnostics claims "good news you are connected to the internet. Internet connection in task bar says you are not connected ? Cant reinstall drivers in device manager !11 no internet

Windows for home | Windows 11 | Internet and connectivity
0 comments

2 answers

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-10-03T17:03:48.0933333+00:00

    Since the troubleshooter says the PC is connected, this is likely a Windows network detection or adapter issue rather than a complete internet outage.

    Try these steps in order:

    1. Run the built-in network troubleshooter again.
      • In Windows 11, start the automated Network and Internet troubleshooter in the Get Help app.
      • If using the Settings path, go to Start > Settings > Network and Internet > Status > Network troubleshooter and complete the prompts.
    2. If this is a Wi-Fi connection, verify Wi-Fi is actually enabled.
      • Open Settings > Network & internet.
      • Make sure Wi-Fi is turned on.
      • If no Wi-Fi networks appear, check whether the laptop has a physical Wi‑Fi switch and make sure it is on.
    3. Check whether the network adapter is disabled.
      • Select Search, type Device Manager, then open it.
      • Expand Network adapters.
      • If the wireless adapter is listed but disabled, right-click it and select Enable device.
    4. Check the adapter driver status.
      • In Device Manager > Network adapters, right-click the network adapter and select Properties.
      • On the Driver tab, review the Driver Version and Driver Date.
      • Install the latest driver through Windows Update and compare it with the version available from the PC manufacturer.
    5. Reset the network stack from an elevated Command Prompt.
      • Open Search, type Command prompt, then select Run as administrator.
      • Run these commands in order:
        • netsh winsock reset
        • netsh int ip reset
        • ipconfig /release
        • ipconfig /renew
        • ipconfig /flushdns
    6. Reinstall the network adapter driver if Device Manager allows it.
      • Warning: uninstalling the adapter can temporarily remove connectivity. Have a backup driver available first.
      • In Device Manager, expand Network adapters.
      • Right-click the affected adapter and select Uninstall device.
      • Select Attempt to remove the driver for this device if shown, then select Uninstall.
      • Restart the PC. Windows should automatically reinstall the adapter driver.
    7. If the adapter cannot be reinstalled in Device Manager:
      • Download the latest network driver from the PC manufacturer on another PC if needed.
      • Copy it to a USB drive.
      • Install it manually on the affected Windows 11 PC.

    If no network adapters are detected in Device Manager, Windows is not detecting the hardware and a manual driver install from the device manufacturer is the next supported step.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

  2. Ferdinand Nanalig 33,400 Reputation points Independent Advisor
    2026-10-03T17:37:25.49+00:00

    Hi, let me help you.

    May I know the error you get when reinstalling drivers in Device Manager?

    Have you tried completely removing the driver?

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.