printer internet access

Teresa Jones 0 Reputation points
2026-10-02T13:26:45.27+00:00

My printer shows error not having network connection or internet connection.

Windows for home | Other | Internet and connectivity
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  1. AI answer

    2026-10-02T13:27:02.06+00:00

    Try these checks in order:

    1. Restart the printer.
      • Turn it off.
      • Unplug it.
      • Wait 30 seconds.
      • Plug it back in and turn it on.
    2. Check how the printer is connected.
      • USB printer: make sure the USB cable is firmly connected to both the printer and the PC. If needed, try a different USB port.
      • Wi-Fi printer: make sure the printer’s wireless option is turned on and that the printer is connected to the same Wi-Fi network as the PC.
      • Bluetooth printer: make sure Bluetooth is enabled on both the PC and printer, and that the printer is within range.
    3. For a Wi-Fi printer, check the printer itself.
      • Look at the printer display or settings for connection problems.
      • If the printer has a wireless connectivity test, run it.
      • If multiple wireless access points, extenders, or routers are in use, make sure the PC and printer are on the same network.
    4. Check for a printer error state.
      • If the printer shows Printer in error state, check for low paper, low ink or toner, an open cover, or a paper jam.
    5. Restart the Print Spooler service in Windows.
      • Press Windows key + R.
      • Type services.msc and press Enter.
      • Find Print Spooler.
      • Right-click it and select Restart.
    6. Run the Windows printer troubleshooter.
      • Go to Settings > System > Troubleshoot > Other troubleshooters.
      • Select Run next to Printer.
    7. Remove and reinstall the printer if Windows still cannot find it.
      • Go to Settings > Devices > Printers & scanners.
      • Select the printer and choose Remove device.
      • Then select Add a printer or scanner to add it again.
      • For a local USB printer, connect the USB cable to the PC before adding it.

    If the problem is specifically internet access, the most important checks are that the printer’s wireless connection is enabled and that both the PC and printer are connected to the same Wi-Fi network.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. David-M 127.3K Reputation points Independent Advisor
    2026-10-02T14:03:27.3233333+00:00

    Hi. I'm David, and I'm happy to help you.

    To be able to assist you better, could you share a few more details?

    • Where does the error appear? Is it displayed on the printer's physical screen, or inside a Windows/app pop-up on your PC?
    • What is the exact manufacturer and model of your printer?
    • Is the printer connected using Wi-Fi, or an Ethernet network cable directly to your router?
    • Were there any recent network changes? (e.g., a new Wi-Fi router, changed network password, or new internet service provider)
    • Can you print a regular document from your PC, or is all printing completely blocked?

    Looking forward to your reply.

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