Audio issue

Better Makoni 0 Reputation points
2026-10-02T10:53:32.6+00:00

i have a persistant audio issue when i got support from the technicians it didnt work but then i employed ai to tacle it and it still has issues but now the sound cuts off and on and it comes back especially when im navigationg this setting

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but only when I'm wearing earphones or headphones. the system has completely disregarded the fact it has proper inbuilt working speakers of which when I am in the bios the sound responds. i have tried reinstalling the drivers as well as reinstalling windows. As of this morning i have successfully updated to 26H2

so now i need help whether a custom driver for the sound

Windows for home | Windows 11 | Devices and drivers
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  1. Emma1-N 13,320 Reputation points Microsoft External Staff Moderator
    2026-10-03T00:28:29.6866667+00:00

    Welcome Better Makoni,

    Thank you for providing the screenshot and details. Since you have already reinstalled the audio drivers and Windows, I'd like to narrow this down a bit further before considering a custom driver.

    Could you please confirm:

    • What is the exact make and model of your PC or laptop?
    • Does the issue occur with all headphones/earphones, including wired ones if available?
    • In Settings > System > Sound, what device is listed under “Output” when no headphones are connected?
    • In Device Manager > Sound, video and game controllers, what audio device is shown (for example Realtek Audio, Intel Smart Sound Technology, Conexant, etc.)?

    As a quick test, please also try:

    • Open Settings > System > Sound
    • Under Advanced, select More sound settings
    • On the Playback tab, right-click in the blank area and enable Show Disabled Devices and Show Disconnected Devices
    • Check whether the internal speakers appear in the list and, if they do, set them as the default playback device.

    Looking for your update.

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  2. GTS-NJ 995 Reputation points Volunteer Moderator
    2026-10-03T03:05:58.2933333+00:00

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