Did this start after updating to 26H2?
If so please see
Audio issue
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 33%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Better Makoni
0
Reputation points
i have a persistant audio issue when i got support from the technicians it didnt work but then i employed ai to tacle it and it still has issues but now the sound cuts off and on and it comes back especially when im navigationg this setting
but only when I'm wearing earphones or headphones. the system has completely disregarded the fact it has proper inbuilt working speakers of which when I am in the bios the sound responds. i have tried reinstalling the drivers as well as reinstalling windows. As of this morning i have successfully updated to 26H2
so now i need help whether a custom driver for the sound
Windows for home | Windows 11 | Devices and drivers
2 answers
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GTS-NJ 995 Reputation points Volunteer Moderator2026-10-03T03:05:58.2933333+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N 13,320 Reputation points Microsoft External Staff Moderator2026-10-03T00:28:29.6866667+00:00 Welcome Better Makoni,
Thank you for providing the screenshot and details. Since you have already reinstalled the audio drivers and Windows, I'd like to narrow this down a bit further before considering a custom driver.
Could you please confirm:
- What is the exact make and model of your PC or laptop?
- Does the issue occur with all headphones/earphones, including wired ones if available?
- In Settings > System > Sound, what device is listed under “Output” when no headphones are connected?
- In Device Manager > Sound, video and game controllers, what audio device is shown (for example Realtek Audio, Intel Smart Sound Technology, Conexant, etc.)?
As a quick test, please also try:
- Open Settings > System > Sound
- Under Advanced, select More sound settings
- On the Playback tab, right-click in the blank area and enable Show Disabled Devices and Show Disconnected Devices
- Check whether the internal speakers appear in the list and, if they do, set them as the default playback device.
Looking for your update.