Microsoft for Startups verification failed – support/reapply option missing and startup support redirects to Azure Home

Arindam Pradhan 10 Reputation points
2026-10-02T04:29:03.2533333+00:00

Hello Microsoft for Startups Team,

I need assistance with the existing Microsoft for Startups profile for Cevrynt, Inc.

More than three months ago, our startup verification failed with:

“We couldn’t verify your startup. We’ll switch you to a pay-as-you-go subscription once your remaining Azure credits run out or expire.”

There is still no option to correct the company information, upload supporting documents, retry verification, or reapply.

I have also followed the documented Microsoft for Startups support route. However:

  • “Your Microsoft Team → Get program support” is not available in my startup experience.
  • aka.ms/startuphelp-mfs-portal redirects me back to Azure Portal Home.
  • Azure Help + Support only exposes generic subscription/benefit troubleshooting and does not allow me to create a Microsoft for Startups business-verification request.

This appears to be a Microsoft for Startups profile / verification provisioning issue rather than an Azure technical-support issue.

Company information

Company: Cevrynt, Inc. Entity type: Delaware C-Corporation Website: https://www.cevrynt.com Business email: [******@cevrynt.com] Founder: Arindam Pradhan Industry: Fintech / AI underwriting

Cevrynt, Inc. is now formally incorporated and we can provide:

  • Delaware Certificate of Incorporation
  • IRS EIN documentation
  • company-domain ownership/verification
  • active website
  • any additional company documentation required

Request

Could a Microsoft moderator please escalate our existing startup profile to the Microsoft for Startups Program Support / Business Verification team and either:

  1. manually review the failed startup verification, or
  2. reset/re-enable the verification process so we can submit the current company information and supporting documents?

I do not want to create a duplicate startup profile or a new Azure subscription. I am requesting review of the existing Microsoft for Startups application.

I can provide Tenant ID, Subscription ID, application email, screenshots, and corporate documents privately to Microsoft staff if required.

Thank you.Hello Microsoft for Startups Team,

I need assistance with the existing Microsoft for Startups profile for Cevrynt, Inc.

More than three months ago, our startup verification failed with:

“We couldn’t verify your startup. We’ll switch you to a pay-as-you-go subscription once your remaining Azure credits run out or expire.”

There is still no option to correct the company information, upload supporting documents, retry verification, or reapply.

I have also followed the documented Microsoft for Startups support route. However:

  • “Your Microsoft Team → Get program support” is not available in my startup experience.
  • aka.ms/startuphelp-mfs-portal redirects me back to Azure Portal Home.
  • Azure Help + Support only exposes generic subscription/benefit troubleshooting and does not allow me to create a Microsoft for Startups business-verification request.

This appears to be a Microsoft for Startups profile / verification provisioning issue rather than an Azure technical-support issue.

Company information

Company: Cevrynt, Inc.
Entity type: Delaware C-Corporation
Website: https://www.cevrynt.com Business email: [******@cevrynt.com]
Founder: Arindam Pradhan
Industry: Fintech / AI underwriting

Cevrynt, Inc. is now formally incorporated and we can provide:

  • Delaware Certificate of Incorporation
  • IRS EIN documentation
  • company-domain ownership/verification
  • active website
  • any additional company documentation required

Request

Could a Microsoft moderator please escalate our existing startup profile to the Microsoft for Startups Program Support / Business Verification team and either:

  1. manually review the failed startup verification, or
  2. reset/re-enable the verification process so we can submit the current company information and supporting documents?

I do not want to create a duplicate startup profile or a new Azure subscription. I am requesting review of the existing Microsoft for Startups application.

I can provide Tenant ID, Subscription ID, application email, screenshots, and corporate documents privately to Microsoft staff if required.

Thank you.

Microsoft Foundry
Microsoft Foundry

A unified Azure platform for creating and managing AI models, agents, and applications with built‑in enterprise security, monitoring, and governance

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-10-02T04:29:22.6+00:00

    This is a Microsoft for Startups program/verification issue, not an Azure technical issue.

    Use these support paths based on the startup experience tied to the enrollment date:

    1. If the startup joined before May 29, 2026
      • Sign in to the Microsoft for Startups Portal: https://portal.startups.microsoft.com/login
      • Select the ? icon in the top-right corner.
      • Select Submit a Support Ticket.
      • Attach screenshots of the failed verification state and any supporting company documents.
    2. If the startup joined after May 29, 2026
      • Sign in to the Azure portal.
      • Navigate to the startup homepage.
      • In the Overview tab, find Your Microsoft Team.
      • Select Get program support.
    3. Do not use Azure Help + support for this specific issue unless the problem is Azure technical or billing related
      • Microsoft for Startups Program Support handles program onboarding, Azure credit activation, benefit redemption, billing profile issues, entitlement corrections, and portal access problems.
      • Azure Support is for Azure service errors, outages, subscription and billing problems, and production incidents.
    4. If profile information needs correction and the profile UI is available
      • In the Microsoft for Startups experience, select the gear icon next to the profile picture.
      • On My Profile, choose Edit for the field to change.
      • Select Save changes.
      • If the email address is changed, complete the verification email step.
    5. If the support entry points are missing or redirect incorrectly
      • Submit a Microsoft for Startups Program Support request from the startup experience that is available for the account generation in use:
        • Pre–May 29, 2026: Microsoft for Startups Portal support ticket flow.
        • Post–May 29, 2026: Azure portal startup homepage → Your Microsoft Team → Get program support.
      • This matches the documented route for program and portal issues.

    The documented support scope supports raising this as a program support / portal access problem. The request should focus on the existing startup profile, failed verification state, missing support entry point, and inability to resubmit verification details.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.