If Settings > Network & internet > VPN shows the VPN as connected, verify it from Windows directly:
- Open Settings > Network & internet > VPN.
- Check whether the VPN name shows Connected under it.
- Also check the taskbar. A blue shield appears when Windows recognizes an active VPN connection.
If the VPN shows connected in Settings but an app still says there is no VPN, disconnect and reconnect the VPN:
- Select the Network, Volume, Battery icon on the taskbar.
- Select VPN.
- Choose Manage VPN connections.
- Select the VPN connection, then select Connect again.
- If prompted, enter the sign-in information.
If this is an L2TP/IPSec VPN, make sure the laptop already has a normal internet connection before starting the VPN. Without internet first, Windows can delay and the VPN may fail to establish correctly.
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