correct location

Question

correct location

Terri Freeman 0

How can I get windows to accurately indicate my location?

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2 answers

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Answer 1

John Jefferson Doyon 88,935 Independent Advisor

Hi, @Terri Freeman

To narrow this down, is the location Windows shows significantly incorrect, such as showing a different city or region, or is it only slightly off from your actual location?

Also, where are you seeing the incorrect location: in Windows Settings, Maps, Weather, or another app?

Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Thanks!

Terri Freeman 0 Reputation points

2026-10-01T17:05:01.41+00:00

It was on the KY lottery website. And I live in KY
John Jefferson Doyon 88,935 Reputation points Independent Advisor

2026-10-01T17:28:15.7966667+00:00
Thank you for letting me know.

If you haven't tried anything yet:

Please check that Windows location is turned on under "Settings" > "Privacy & security" > "Location".

Also make sure your browser is allowed to use your location for the Kentucky Lottery website.

To help narrow this down:

What exact message does the Kentucky Lottery website show about your location?

Which browser are you using, such as Edge, Chrome, or Firefox?

Are you using a VPN or any privacy/security software that could change your apparent location?

Thanks!
Terri Freeman 0 Reputation points

2026-10-01T17:29:37.2833333+00:00

Thank for for your response. Unfortunately I have tried all the above steps and it still doesn't work.
John Jefferson Doyon 88,935 Reputation points Independent Advisor

2026-10-01T17:41:29.1133333+00:00

Thanks for trying those steps.

Could you please answer the 3 questions I asked above? That will help narrow down whether this is a browser, network, or location verification issue.

Thanks!
Terri Freeman 0 Reputation points

2026-10-01T17:44:01.8466667+00:00

Using Chrome. The site has a location app which is installed on my computer. Has always worked before. However I switched ISP from ATT to Spectrum and that is when it stopped working.
Terri Freeman 0 Reputation points

2026-10-01T17:46:41.9166667+00:00

I am not using any VPS. The error states "Player Location Check

Unable to Verify Location

Your location cannot be determined due to insufficient data. Please verify that your device's Location Services and Wi-Fi are enabled
John Jefferson Doyon 88,935 Reputation points Independent Advisor

2026-10-01T17:50:08.3633333+00:00

Thank you for trying those steps and letting me know.

At this point, I recommend contacting Kentucky Lottery support at this point.

Let them know it worked normally before you changed your ISP from AT&T to Spectrum, and now you receive:

"Unable to Verify Location — Your location cannot be determined due to insufficient data."

They should be able to check the location verification service and advise whether anything needs to be updated or reset on their side.
Terri Freeman 0 Reputation points

2026-10-01T19:41:20.7+00:00

Thanks again for your suggestion. I contacted them yesterday and got nothing.
John Jefferson Doyon 88,935 Reputation points Independent Advisor

2026-10-01T19:46:48.6333333+00:00

Could you check other devices with a different internet source? Thanks!

Answer 2

To improve Windows location accuracy:

Turn on location services.
- Go to Start > Settings > Privacy & security > Location.
- Turn Location services On.
- Turn Let apps access your location On.
- If Location services is off appears, an administrator must enable device-level location first.
Allow the specific app to use precise location.
- In Start > Settings > Privacy & security > Location, choose which apps can access precise location.
- Turn on access for apps such as Maps or the browser being used.
Set a default location.
- Go to Start > Settings > Privacy > Location.
- Under Default location, select Set default.
- The Maps app opens, where the default location can be set manually.
- This helps when Windows cannot detect a more exact location.
Check whether the issue is Windows location or website/IP-based location.
- Windows location can use GPS, nearby Wi‑Fi access points, cell towers, IP address, or the default location.
- Some websites and apps rely mainly on IP-based geolocation, which can be inaccurate even when Windows location is configured correctly.
Be aware of app limitations.
- Desktop apps do not support per-app control in the same way as Microsoft Store apps and might not appear in the app list.
- Some third-party apps and services can still estimate location using Bluetooth, Wi‑Fi, cellular, or IP address.
If location is still wrong, verify it in a map app.
- Open a map app and allow precise location access.
- If the map app shows the correct location but websites still show the wrong area, the problem is likely with the website’s or ISP’s IP geolocation data rather than Windows.
For remote sessions, check location redirection.
- If using Windows 365 or a remote desktop session, location redirection must be configured on both the local device and the Cloud PC. Otherwise, the remote session location may appear near the datacenter instead of the actual location.

References:

correct location

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Unable to Verify Location

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