My printer wont scan to the computer

LOUIS VACCARINO 0 Reputation points
2026-09-30T15:47:11.6733333+00:00

printer wont scan to computer it saying I dont have any connection

Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
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  1. David-M 127.3K Reputation points Independent Advisor
    2026-09-30T16:25:35.87+00:00

    Hi. I'm David, and I'm happy to help you.

    To be able to assist you better, please clarify the following:

    • What is the manufacturer and model of your printer?
    • How is the printer connected to your PC? (e.g., USB, Ethernet cable, Wi-Fi)
    • Can you print documents from your computer without issues?
    • Which application are you using to attempt the scan? (e.g., the printer manufacturer's app, Windows Scan and Fax, the physical buttons on the printer panel, etc.)
    • Does the error message appear on the computer screen or on the printer's own panel?

    Looking forward to your reply.

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  2. AI answer

    2026-09-30T15:47:25.1466667+00:00

    Try these steps in order:

    1. Check the connection type.
      • If the printer is on Wi-Fi, make sure the PC and printer are connected to the same Wi-Fi network.
      • If it is USB, reconnect the cable firmly and try a different USB port.
      • If it is Bluetooth, make sure Bluetooth is turned on and the printer is in range.
    2. Restart the printer spooler service.
      • Press Windows key + R.
      • Type services.msc and press Enter.
      • Find Print Spooler.
      • Right-click it and select Restart.
    3. Remove and reinstall the printer.
      • Go to Start > Settings > Bluetooth & devices > Printers & scanners.
      • Select the printer and choose Remove.
      • Restart the PC.
      • Go back to Printers & scanners.
      • Select Add device next to Add a printer or scanner and follow the prompts.
    4. Update or reinstall the printer driver.
      • Go to Start > Settings > Bluetooth & devices > Printers & scanners.
      • Select the printer, then Manage.
      • Select Update driver.
      • If that does not help, download a driver that matches the Windows version and system type from the printer manufacturer, install it, and restart the PC.
    5. If scanning still fails but printing works, test whether the issue is with the scanner software.
      • Some scan problems happen even when printing still works.
      • If the printer is wireless, confirm again that both devices are on the same SSID.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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