This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 89%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
How do I turn off the "inline message loading in Outlook" so that I can send out email messages?
Using New Outlook on Windows for personal email, calendar, and contact management
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 5%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
We have the same issue and removing the signature did not fix the problem (note our signature does not have inline images). BTW this is really annoying
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Thank you for sharing this. Since removing the signature did not resolve the issue and the signature contains no inline images, the problem may have a different cause. Please try sending a plain test email from Outlook on the web. If it works there but not in new Outlook, please report the issue through Help > Feedback in new Outlook so the Outlook team can investigate.
Hi Jacqui Getfield,
“Inline message loading” is not normally a setting that can be switched off in new Outlook. It usually indicates that Outlook is still processing content embedded in the message, such as an image in the signature.
At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically include the most relevant checks for this scenario.
As a quick test, please create a new email, remove the entire signature, leave out all images and attachments, and send it to yourself. If that message sends successfully, please let me know whether your usual signature contains an image or is managed by a third-party signature service.
Also, please confirm whether the affected messages remain in the Outbox and whether the same emails can be sent successfully from Outlook on the web. These results will help determine whether the issue is limited to the new Outlook app or to the mailbox itself. Thank you so much for your understanding.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Hi Jacqui Getfield,
It has been a while and I am writing to see how things are going with this issue.
Have you had a chance to check the replies provided?
Any update would be appreciated.
AI answer
In new Outlook for Windows, this issue is currently associated with signature add-ins that use inline images. Those add-ins can cause slow inline image loading, which leaves messages stuck in the Outbox.
To work around it:
A fix has been released for new Outlook for Windows, with rollout expected to complete by September 22 or sooner.