Help with recovering an account

Question

Help with recovering an account

papaja496 0

I need help with recovering my Microsoft account as it was recently stolen. I've already tried to contact Microsoft directly, and they told me to use the recovery tool. Unfortunately, not only my Microsoft account barely used, it is quite old, and I am not certain about most of the questions there, so without any oversight from a human, the response to my request was denied, while it would be clear to anyone that it was stolen, as in one day the account changed address email, and deleted all other forms of accessing the account, while traveling half across Europe. Is there a way to maybe get someone on Microsoft's team attention, so he could look at my case and help me with it?

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2 answers

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Answer 1

Levi Cornwell 255

If the recovery form was already rejected, I’d try it again rather than looking for someone to manually override the account. Microsoft says the support team generally can’t manually change the security details or send a password reset for a personal Microsoft account.

When submitting it again, try to use a device and location you normally used with the account. For an old account, include as much older information as you can remember, including previous passwords, old contacts, email subject lines, Skype/Xbox details if applicable, etc. Microsoft says you can make another recovery attempt, up to two times per day.

Also, if the attacker removed all your security info and you see a message saying the security info change is still pending, there is a specific option to report that you didn’t make the change.

The Microsoft Sign-in Helper is also worth trying first, especially since the account email/security information was changed.

papaja496 0 Reputation points

2026-09-29T17:07:03.8266667+00:00

I've tried sending the second request, and from this one I didn't get a automatic rejection, so that's something. And I also tried to overwrite the changes made, but for that I would had to be logged onto my browser at the time, and I wasn't, so no luck there. And with sign in helper it's a funny thing, as I still can use my phone number to try to log in, but the only way to check if that's really me is to put on the password, that was changed, or email the new account that I don't have access to.

But I still can't get over this whole "Microsoft support can't help with it." Every other time that I had an incident like this, it was solved the second someone living got onto it, but here with one of the biggest companies in the world, they won't even give you a chat bot to ask some questions. I think I should just start using Linux just out of spite

Answer 2

DaveM121 936.6K Independent Advisor

Account recovery is an online automated process, even if you are able to contact Microsoft Support, they cannot recover your account, they can only refer you to the account recovery form.

I wish I had better news for you, this forum is just a user to user forum, for security purposes, no-one here has any account access, when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

DaveM121 936.6K Reputation points Independent Advisor

2026-09-30T05:41:11.9166667+00:00

Just checking in with you, was that process successful in recovering your account.