Link to Window

Lisa Price 0 Reputation points
2026-09-28T21:07:49.19+00:00

When I send a text message in link to windows some of the responses isn't showing up except for under notifications. Some of the contacts I can see the response

Windows for home | Windows 11 | Connect Phone and PC
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  1. Clary-N 16,555 Reputation points Microsoft External Staff Moderator
    2026-09-29T01:38:31.88+00:00

    Hi Lisa Price,

    Have you had a chance to try the suggestions in the AI Answer yet? If so, please let me know which steps you tried and how it went, including whether anything changed.

    To help narrow this down further, could you also confirm your phone model and Android version? Are the missing responses from individual contacts, group conversations or both? When a response is missing from Phone Link, does it still appear correctly in the conversation on your phone?

    As an additional check, open Phone Link > Settings > Features > Messages and make sure "Allow this app to show text messages from my phone" is enabled. If the affected messages contain pictures or attachments, please also check that the MMS options are enabled.

    You can then try a soft reset by opening Settings > Bluetooth & devices > Mobile devices, turning Phone Link access off and back on and reopening Phone Link.

    If the issue continues, please let me know whether it also affects newly started conversations or only existing threads. That should help narrow down the next step.

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  2. AI answer

    2026-09-28T21:08:03.97+00:00

    This usually points to the messaging app/protocol on the phone side rather than a Windows 11 setting in Phone Link.

    A reported resolution for this exact symptom was:

    • Samsung Messages no longer worked correctly with Phone Link for that conversation view.
    • Switching to Google Messages and turning off RCS restored replies back into the message thread instead of only appearing under Notifications.

    Also check the core Phone Link connection items, because notification-only behavior can happen when message sync is partially working:

    1. On the Android phone, confirm Link to Windows is updated.
    2. In Android Settings > Apps or Apps & notifications > Link to Windows, make sure notifications are enabled.
    3. Make sure Do not disturb is Off.
    4. If battery optimization is enabled for Link to Windows, turn it off:
      • Android Settings > Apps & notifications > App info > Link to Windows > Advanced > Battery > Manage Battery Usage > Battery optimization and set Link to Windows to Don't optimize
      • or on some devices: Android Settings > Apps > Link to Windows > Battery > Optimize battery usage, choose All, find Link to Windows, and turn it Off.
    5. If the device used to work and now does not, unlink and reconnect:
      • On Android: Link to Windows > Linked Account > Account Settings > Sign out and unlink account
      • On PC: Phone Link > Settings > Devices > Add new device

    If the issue is only affecting some conversations, the strongest match is the Samsung Messages/RCS behavior. Using Google Messages with RCS turned off is the documented workaround from the matching case.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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