Mouse malfunction

Question

Mouse malfunction

Lucija Tica 0

Mouse USB reciver downloaded, but I cannot see the cursor. I tried to reinstall everything, but nothing helped. Please advise.

John Jefferson Doyon 89,145 Reputation points Independent Advisor

2026-09-28T20:28:25.1366667+00:00
Hi, @Lucija Tica

To help narrow down the issue:

What is the mouse’s brand and model? Are you using the USB receiver that came with it?

Did this mouse previously work on this PC, or are you connecting it for the first time?

When you say you reinstalled everything, do you mean the mouse drivers, its software, or Windows?

Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Thanks!

1 answer

Your answer

John Jefferson Doyon 89,145 Reputation points Independent Advisor

2026-09-28T20:28:25.1366667+00:00

Hi, @Lucija Tica

To help narrow down the issue:

What is the mouse’s brand and model? Are you using the USB receiver that came with it?

Did this mouse previously work on this PC, or are you connecting it for the first time?

When you say you reinstalled everything, do you mean the mouse drivers, its software, or Windows?

Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Thanks!

Answer 1

Try these steps in order:

Reconnect the USB receiver directly to the PC
- Unplug the mouse USB receiver.
- Wait about 10 seconds.
- Plug it back into a different USB port.
- If a USB hub is being used, remove it and connect the receiver directly to the PC.
Check basic hardware conditions
- Make sure the mouse has power or fresh batteries.
- Check that the mouse sensor and receiver are clean and not blocked.
- Make sure the mouse cable or receiver is not damaged.
Test whether the mouse works at all
- Connect the mouse to another PC.
- If it does not work there either, the mouse may need to be replaced.
Restart the PC
- A restart can refresh the drivers, especially after reinstall attempts.
Check for Windows updates and driver updates
- In the taskbar search box, type check for updates.
- Select Check for updates.
- Under Windows Update, select Check for updates and install any available updates.
Update the mouse driver manually
- In the taskbar search box, type device manager.
- Select Device Manager.
- Find the mouse or related device in the hardware list.
- Double-click the device name.
- Open the Driver tab.
- Select Update Driver and follow the prompts.
If the cursor is still missing, test for touch screen interference
- On some touch-enabled devices, the mouse cursor can be hidden during touch input.
- Open Device Manager.
- Expand Human Interface Devices.
- Disable HID-compliant touch screen.
- Restart the device and check whether the cursor appears.

If the mouse works on another PC but still shows no cursor only on this Windows 10 device, the most relevant next steps are Windows Update, Device Manager driver update, and checking whether a touch screen is hiding the pointer.

References: