1
Click your Start Button, then just type netplwiz and press Enter.
Does that utility open or are you blocked by an Administrator?
If the app opens, is your user account indicated as an Administrator account?
2
If you are unable to open that app, is that your own private laptop or supplied to you by a work or education establishment?
3
If that is your own personal laptop:
Open the Settings App.
Go to Accounts.
Select Access Work or School, is there is a work or school Email listed there?