HP laptop pin

John Brookes 0 Reputation points
2026-09-28T14:04:01.7933333+00:00

I have not got a pin to enter into my new laptop to start it up and as my phone number is different to my current phone number I'm stuck. Not knowing what to do please help me if possible. Thanks

Windows for home | Other | Security and privacy
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. GsN5034 - IA 77,900 Reputation points Independent Advisor
    2026-09-28T15:42:00.1933333+00:00

    Hello,

    Regarding the PIN, I have a few questions here:

    1. How do you usually sign in to your PC? Do you use a Windows Hello PIN? Have you forgotten your PIN, or is the option to enter it unavailable?
    2. What is the exact error message displayed on the Windows sign-in screen?
    3. Do you have another sign-in option, such as your Microsoft account password, that you can use to access your device?

    Based on your description, it also appears that you are having trouble verifying your identity because you no longer have access to your old Phone number.

    If you no longer have any other verification methods besides the recovery Phone number, you will have to replace it.

    That is, on the Verify Your Identity screen, select 'I don't have any of these' and follow the prompts to replace the Security Information.

    verify (1)

    Note:

    If you remove all of your previous security information and replace it with something new, your account will be put into a restricted state for 30 days.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.