This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 90%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
I'm trying to remove the admin account from my Asus Vivobook laptop. I'm not the head admin, and I'm trying to remove the head admin account without doing anything complicated or requiring me to find their password or send them an email.
Are you saying your account itself is not admin but just a standard user?
What about your age according to your profile? If you go to https://account.live.com > Your info, according to your date of birth on file, what is the age?
Do you know the admin user's access credential?
Please provide the answers to those three questions so that I can determine what options you have to approach this.
Yes my account is not administrator but just a standard user.
My age is 18.
And no I don't know the Administrator's user credential. When I see the opition on typing in their password, I click "forget password" but it tells me to sign into that account and reset their pin.
I see. In this case, unfortunately there's no way to bypass the admin requirement to turn your standard user into admin. That's considered "hacking" behavior and can get anyone attempting to do so banned here by moderators.
Your only option is to backup your files, and perform a clean install to start over, and set yourself up as admin user.
To perform a clean installation of Windows 10 using the Windows Media Creation Tool. You do need to get access to another computer so you can download the Windows installation files into a flash drive, then use the flash drive to help your computer. Hopefully you have a spare computer, or you can have friend or family help you.
The following steps should be done on a working Windows computer:
Download the Windows Media Creation Tool from Microsoft's official website. https://www.microsoft.com/software-download/windows10
Run the tool and select "Create installation media for another PC."
Choose your language, edition, and architecture (32 or 64-bit) and select "Next."
Choose "USB flash drive" as the media to use for the installation and select "Next."
Connect a USB flash drive with at least 8 GB of free space to your computer.
Select the USB flash drive you want to use, and then select "Next."
The tool will then download the required files and create the installation media.
=====================================================
Now these steps will be done on your problematic computer:
Go to the computer's BIOS boot menu to have it boot from the USB drive.
Follow the on-screen instructions to install Windows 10, making sure to choose "Custom install" and select the option to delete all existing partitions.
Once the installation is complete, you'll have a clean installation of Windows 10 on your computer.
What about, starting from the very beginning without removing anything from my account? Like when I first got this Vivobook Laptop I didn't set it up, someone else, who's the admin of my laptop who has the account I'm trying to delete. What if I remove them? I'm able to click my account icon and click other accounts and see their profile but I can't remove their account. I need to find a way to remove their account its really important
The problem is, if your user is standard without admin, you won't be able to remove them and make yourself admin. This is why I asked you at the beginning if you have the admin credentials, if you do, it would be so much easier. Otherwise clean install to start over is your ONLY option.
You are welcome.
