Pin verified logging in

Question

Pin verified logging in

Adedayo Ali 0

I am attempting to log in to the Groupme app. I get sent the code to verify pin, after that, it just says pin verified logging in... and nothing happens.

0 comments

1 answer

Your answer

Answer 1

Kai-H 27,645 Microsoft External Staff Moderator

Hi, Adedayo Ali

Sorry for this frustration. Since GroupMe says “PIN verified,” I wouldn’t keep requesting new codes or resetting the password. The next thing to test is whether something on the phone is stopping the sign-in from completing.

Try switching from Wi-Fi to cellular data for one sign-in attempt. If you use a VPN, ad blocker, or parental-control app, temporarily pause it for the test and turn it back on afterward. One GroupMe user confirmed that a parental-control app was the cause of their phone-only login problem.

If you’re on Android, you can also open Settings > Apps > GroupMe > Storage and choose Clear cache, not Clear data, before trying again. The menu wording may vary by phone.

Kai-H 27,645 Reputation points Microsoft External Staff Moderator

2026-09-28T08:19:46.58+00:00

Hi, Adedayo Ali

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
Adedayo Ali 0 Reputation points

2026-09-28T11:17:48.43+00:00

This did not work.
Kai-H 27,645 Reputation points Microsoft External Staff Moderator

2026-09-29T06:59:59.2533333+00:00

Hi, Adedayo Ali

Since the PIN is verified but the app stays on “logging in,” please try repairing the Windows app rather than requesting another code.

Open Start > Settings > Apps > Installed apps, find GroupMe, select the three dots > Advanced options > Repair, then try signing in again. If Repair isn’t available or doesn’t help, select Reset on that same page. Reset will clear the app’s local data, so you’ll need to sign in again. Some apps don’t show these options.

If it still hangs, please let me know whether the web sign-in you tried earlier also gets stuck after the PIN. That will help distinguish a Windows app problem from the wider GroupMe sign-in issue currently under investigation.