every time i try to open a document i find this error

Abimael Feliciano 0 Reputation points
2026-09-26T21:54:13+00:00

{"correlationId":"f61d3fa2-706d-f000-741b-a35965fe222a","dateTime":"Sat, 26 Sep 2026 21:50:16 GMT","userId":"******@hotmail.com"}

Microsoft 365 and Office | OneDrive | For home | Other
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  1. John Jefferson Doyon 88,935 Reputation points Independent Advisor
    2026-09-26T22:39:09.7266667+00:00

    Hi, @Abimael Feliciano

    The error message does not identify the cause by itself.

    Please try signing in to https://onedrive.live.com in an “InPrivate” or “Incognito” browser window, then open the document directly from your file list. If the same error appears, try another browser.

    If the issue still persists, to help narrow down the issue:

    1. What device are you using, and are you opening the document through a browser, the OneDrive app, or Word?
    2. Are these your own documents or files shared with you?
    3. Is there another error message above those details? Please share a screenshot with your email address and any personal information hidden.

    Click "Add comment" to let me know.

    Thanks!

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