If Location services and Let apps access your location are already on, the remaining checks supported here are the effective policy state and the Geolocation service state.
- Check whether a policy is still disabling location.
- Open Registry Editor.
- Go to
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\LocationAndSensors. - If
DisableLocationexists and is set to1, location is being turned off by policy. - For the Windows Location Provider policy, also check whether
DisableWindowsLocationProvideris being applied under the same policy area. - If a policy is enforcing either setting, the UI can remain locked or ineffective even when the Settings page shows location options.
- Verify the Geolocation Service.
- Open Services (
services.msc). - Find Geolocation Service.
- Make sure the service is not disabled. The supported guidance here is that it should be Manual or Automatic / Automatic Trigger Start so location can function.
- Open Services (
- Restart the device after any change.
- This is specifically recommended after correcting policy or service state.
- Confirm the Settings page state again.
- Go to Start > Settings > Privacy & security > Location.
- Verify Location services is On.
- Verify Let apps access your location is On.
- Check whether the affected app appears under the app list and is allowed.
- If the issue is app-specific, use the app troubleshooting path.
- In Settings > Privacy & security > Location, confirm:
- Location services is On.
- The app is listed and set to On under Let apps access your location.
- The device has working GPS or network-based positioning available.
- In Settings > Privacy & security > Location, confirm:
- If this is a remote or virtual session, check location override.
- On both local and remote devices, Location services must be On.
- The remote connection app must have location permission.
- On the remote device, Allow location override must be On.
About the missing HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Location entry: the supported material here does not require that key to exist for normal location operation. The documented policy locations for disabling location are under HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\LocationAndSensors.
If the device is on Word Version 2511 (Build 19426.20260), Monthly Enterprise Channel, and the symptom is the Word banner “Location is turned off in system settings”, that is a known issue with a fix deployed in Build 19530.20220 or newer. A workaround exists using the HKLM\SOFTWARE\Policies\Microsoft\Edge\WebView2 DefaultGeolocationSetting = 2 policy. Warning: registry changes can cause serious system problems if done incorrectly; back up the registry first.
- Windows location service and privacy
- Get the user's location
- Policy CSP - ADMX_Sensors
- Policy CSP - ADMX_LocationProviderAdm
- Location disabled - Microsoft Q&A I need to turn on location, but it appears to be locked. I am using Windows 10. Is there a way to unlock it? (without upgrading to Win11)
- all my devices on the company unable to use location service - Microsoft Q&A suddenly almost all my users unable to use location service
- Users get the message "Location is turned off in system settings" when working with Word files in Windows