Says I don't own the game even though its in my purchase history.

ethan jekobovich 0 Reputation points
2026-09-26T16:38:48.9633333+00:00

Says I don't own the game even though its in my purchase history.

Windows for home | Windows 11 | Gaming
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  1. Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
    2026-09-30T08:53:04.0266667+00:00

    Hello ethan jekobovich,

    Which game is this, and where does it say you don’t own it: on an Xbox console, in the Xbox app, or in Microsoft Store on your PC?

    Could you also check whether the purchase shows as Completed or Redeemed in your order history, and whether you’re signed in with the account that made the purchase? Please don’t post your email address, order number, or full receipt here.

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  2. AI answer

    2026-09-26T16:39:01.08+00:00

    If the game appears in purchase history but Microsoft Store says it is not owned, use this order:

    1. Open Microsoft Store on the PC.
    2. Select Library and look for the game there, then select Install.
    3. If it is not in Library, open the game’s Store page. If the button changed from Buy to Install, select Install.
    4. Check Order history to confirm the purchase completed.
    5. Reset the Microsoft Store cache:
      • Press Windows key + R
      • Run wsreset.exe
      • Wait for the blank Command Prompt window to close and for Microsoft Store to reopen automatically
    6. If the game was pushed from another device, check whether the account has reached the 10-device limit. If so, remove an old device from account.microsoft.com/devices and try again.
    7. Also confirm the device is on a compatible Windows version, because some apps and games do not work on all Windows versions.

    If the order is confirmed and the game still does not appear as owned after these steps, contact Microsoft Store support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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