Microsoft Store can't install Minecraft Dungeons II

Question

Microsoft Store can't install Minecraft Dungeons II

Nathan P 0

Hi, I pre-ordered Minecraft Dungeons II yesterday and have been struggling to pre-install it even though the Microsoft store says it will work on my device and it is giving me the option to pre-install it.

When I click the pre-install button it says, "You're almost ready to play. To play games on your PC, we need to install some gaming components. You only need to do this once." Below this it says, "Couldn't install app, something happened on our end."

I have tried to change regions to US and restarting the Microsoft store install service which worked for somebody else, but it didn't work for me.

I'm out of ideas, any help would be greatly appreciated.

Hopefully, if anybody replies their suggestion will work because I spent $50 on a game I can't play.

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2 answers

Your answer

Answer 1

Vikki-T 11,350 Microsoft External Staff Moderator

Hi Nathan P,

I understand why this is concerning, especially after paying for the pre-order and seeing that the Store considers your PC compatible.

The important part of the message is that Windows is failing while trying to install the required gaming components. At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically include the most relevant checks for this scenario.

Then please try the following:

Open Microsoft Store > Library > Get updates, then install all available updates, particularly any update for Gaming Services or the Xbox app.
Go to Settings > Apps > Installed apps.
Find Gaming Services, select the three dots next to it, and open Advanced options.
Select Repair first. If the same error remains, return to that page and select Reset.
Repeat the same Repair step for the Xbox app, restart the PC, and then try the pre-install again from the Xbox app instead of the Store page.

You can also check whether Gaming Services can be installed directly from its Microsoft Store page. If that page produces another error or an error code, please share the exact message, as it would help determine whether Gaming Services itself is the component failing.

Since this is a pre-order, the game will not become playable until its official release, but the gaming components and available pre-install files should still be able to install normally.

For reference, Microsoft also provides these official steps for troubleshooting game installations on Windows. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Nathan P 0 Reputation points

2026-09-27T00:58:21.42+00:00

There is an update available for Gaming Services and Xbox Identity Provider, but I am unable to update them. It lets me start updating then stops and says retry. I have retried several times but am still unable to update them. I am also unable to install Gaming Services from the Microsoft Store Page. No error code appears but it just directs me to the Microsoft store. On the Microsoft store it says update. But I am still unable to update it.
Vikki-T 11,350 Reputation points Microsoft External Staff Moderator

2026-09-29T09:36:37.3133333+00:00
Hi Nathan P,

Thank you for trying those steps and for explaining exactly what happens. Since both Gaming Services and Xbox Identity Provider begin updating but then return to Retry, before making further changes to Gaming Services, could you please check whether any other app in Microsoft Store > Library can be updated successfully? This will help determine whether the issue is limited to the gaming components or affects Microsoft Store updates more generally.

You can also try the following:

Go to Settings > Apps > Installed apps > Microsoft Store > Advanced options.

Select Repair, reopen Microsoft Store, and try the updates again.

If the updates still return to Retry, return to the same page and select Reset. You may need to sign back in to Microsoft Store afterward.

Make sure there is sufficient free space on the Windows drive, then restart the PC and retry the updates from Microsoft Store > Library.

It is normal for the Gaming Services link to redirect you to Microsoft Store. The important issue here is that the Update button is not completing the installation.

When you reply, please let me know whether other Store apps update normally and whether Gaming Services shows any additional message under Downloads while the update is failing. A screenshot of that section would also be helpful, provided that any personal account information is hidden.
Vikki-T 11,350 Reputation points Microsoft External Staff Moderator

2026-09-30T11:08:32.5066667+00:00

Hi Nathan P,

Is there any update from you?

If yes, please feel free to let me know.
Carl Benning 0 Reputation points

2026-10-01T00:34:32.1566667+00:00

Mine is doing a similar issue, when I got the confirmation email it show my purchase date as October 1st but it’s still September 30th in my time zone. I thinking it might be a date issue on the backend server.
Vikki-T 11,350 Reputation points Microsoft External Staff Moderator

2026-10-01T10:23:11.98+00:00

Hi Carl Benning,

Thank you for adding this information. The date difference may be related to how the transaction time is recorded, but I cannot confirm that it is the cause of the installation problem.

Are Gaming Services or Xbox Identity Provider also failing to update with a Retry message on your PC? Thank you so much for your cooperation.

Answer 2

Since changing the region and restarting Microsoft Store Install Service already did not help, use this path next:

Reset the Microsoft Store cache
- Press Windows key + R.
- Type wsreset.exe and select OK.
- A blank Command Prompt window opens, then closes after about 10 seconds, and Microsoft Store opens automatically.
Run the Windows Store Apps troubleshooter
- Go to Start > Settings > Update & Security > Troubleshoot.
- Select Windows Store apps > Run the troubleshooter.
Make sure Windows is fully updated
- Go to Start > Settings > Update & Security > Windows Update.
- Select Check for updates.
- If updates are available, install them and restart the PC.
Update Microsoft Store itself
- Open Microsoft Store.
- Select See more > Downloads and updates > Get updates.
- Let any Store update finish.
Sign out and sign back in to Microsoft Store
- This is a recommended step in similar Store install failures and is relevant here because the purchase and pre-install are tied to the Microsoft account.
Check common causes if the game still will not install
- The app may not be available in the current country or region.
- The app may no longer be available.
- The app may not actually be compatible with the device, even if it appears in Store.
- The PC may need a restart after recent Windows updates.
- The PC may not be authorized to use Microsoft Store apps; sign in with the Microsoft account used for the purchase.
If the issue continues, contact Microsoft Support
- Use Contact Support from Microsoft support to route the case to the correct support option.